Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. Our technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, telling a navigation system their destination, or digitally reproducing documents that can be shared and searched. Making each of those experiences productive and compelling is what Nuance is all about. The Professional Services (PS) group allows Nuance to deliver end-to-end speech solutions and system integration for speech-enabled customer care in key vertical markets including financial services, telecommunications, healthcare, utilities and government. The applications we design and deploy are used by millions of average consumers every day, who use speech to conduct their personal business within these verticals. When you join Nuance PS, you'll be joining an interdisciplinary, results-oriented, customer-focused consulting team that large organizations trust to define their callers' experience. We are comprised of speech technology scientists, application developers, user interface designers, project managers, business analysts, systems integrators and systems architects. We provide cutting-edge, user-centered discovery, design, development, optimization and integration services on customer interaction applications. We do this by discovering and optimizing the caller's experience, while maximizing our customer's technology investment and goals, and adhering to their rigorous schedules. As a contributing member of Nuance, you will work within a dynamic team environment to develop, support, market and sell our award-winning software applications. We offer competitive compensation packages; including stock options, Employee Stock Purchase Plan, 401(k), full health and welfare benefits and a challenging technical but casual work environment. Join our dynamic, entrepreneurial team that operates worldwide (Europe, US, APAC). Be a part of our fast growing track of continuing success. For more information, please see www.nuance.com. Nuance is an equal opportunity employer. To be considered an applicant, please submit your resume to this job at: http://www.nuance.com/company/careers/
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As a User Interface Designer, you will be designing the caller experience primarily for speech-enabled applications. You will work on a multi-disciplinary team of colleagues and domain experts to discover user requirements, and to match these needs against customer goals. Amongst other activities, you will validate functionality choices, design call flows, script the dialogues, define grammars, and direct voice talents in the recording studio. You'll perform Usability Testing with consumers to further refine functionality and design choices. As a UI Designer, you will need to learn about caller populations, and work effectively with customers on each engagement, while simultaneously working toward the customer's financial goals and remaining the authority on best practices in user-centered design. Your successes will be measured both by business targets you reach or surpass, your relationships with customers, partners, and the team, and the positive impression your designs leave in the minds of callers. Responsibilities: · Discover and analyze requirements from both the customer's and the caller's perspective · Create effective speech user interface designs including call flow, dialogues, functional logic, and prompts to match the established requirements · Assist in implementing these designs, interacting with developers, directing voice talents, and performing usability tests · Analyze performance of the user interface in the field with regards to performance metrics and caller experience, and recommend specific changes to improve caller satisfaction and transaction completion. · Use your experience on your specific projects to augment our evolving body of best practices. · Represent our UI approach and philosophy to customers.
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· 3-5 years industry experience in user-centered design · BS or equivalent experience in human factors engineering, product interface design, computer science, software design, or a similar degree · Strong analytical skills · English and Spanish fluency is a strong plus, both written and spoken. · Strong presentation skills · Willingness to travel · Creativity and a sense of fun · Be able to work with a minimum amount of direct supervision · Strong Microsoft Windows skills, including MS Office
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