Nuance

Reporting Analyst

US-FL-Sunrise
Job ID
1-24161
Category
Professional Services - Software Development or Programming
Pos. Type
Full Time

Company Overview

At Nuance, we are hard at work creating a world where technology thinks and acts the way people do. As a leading provider of voice and natural language understanding solutions, we design the most human, natural, and intuitive ways of interacting with technology.  We partner with the best and largest companies around the world – including car manufacturers, mobile carriers, banks, hospitals, and airlines – to improve service, make their businesses and products run more smoothly, and create a better experience for their customers.  Built into contemporary systems, our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate, reduce complicated processes into simple ones, and, above all, empower people with the ability to seamlessly interact with their connected devices and the digital world around them.

 

Our solutions make people’s lives easier at home, in the office, and on-the-go, so that they can spend their time on the things that matter most to them. 

Job Summary

At Nuance, we are hard at work creating a world where technology thinks and acts the way people do. As a leading provider of voice and natural language understanding solutions, we design the most human, natural, and intuitive ways of interacting with technology.  We partner with the best and largest companies around the world – including car manufacturers, mobile carriers, banks, hospitals, and airlines – to improve service, make their businesses and products run more smoothly, and create a better experience for their customers.  Built into contemporary systems, our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate, reduce complicated processes into simple ones, and, above all, empower people with the ability to seamlessly interact with their connected devices and the digital world around them.

 

Our solutions make people’s lives easier at home, in the office, and on-the-go, so that they can spend their time on the things that matter most to them. 

 

Reporting Analyst supports the reporting needs of the entire NDI organization, spanning sales, operation, marketing, and product management. Specifically, the Analyst supports the development, enhancement, and maintenance of reporting systems and processes. Uses technical background and experience to work at all stages of the development cycle. Effectively communicates with other development team members and demonstrates the ability to deliver quality results in a timely fashion.

 

Responsibilities:

Direct support responsibilities include:

  • Execution of process tasks related to the maintenance of reporting systems and processes
  • Active participation in the design and development of reporting systems and processes, including coding, documentation, testing, and support
  • Documenting important flows / processes for projects assigned
  • Driving containment (rapid issue resolution), root cause, and corrective action of any issues related to reporting processes
  • Troubleshooting problems and identifying solutions at all stages of the system lifecycle
  • Driving process standardization and improvement
  • Developing, testing, and validating operational dashboards

Qualifications:

 

Number of Years of Work Experience: 1-3

 

Required Skills:

  • Basic knowledge of relational databases that includes the design of multiple tables, assign permissions, set up constraints, triggers, etc.
  • Basic knowledge of Microsoft SQL Server or equivalent including creation of SQL statements with multiple joins, While loops, aliases, creation of stored procedures, usage of Temp tables, and structuring the SQL and stored procedures so that they are most efficient
  • Basic understanding of Software Development Lifecycle
  • Ability to understand business processes and define automation solutions
  • Ability to understand functionality of core technologies used within business units supported.
  • Intermediate to Advanced working knowledge of Microsoft Office, especially Word, Excel, Access, Outlook, Visio, and Project.
  • Ability to create a complex process flow diagram
  • Strong written and verbal communication skills to compile business requirements

Preferred Skills:

  • Tableau Development
  • ETL / SSIS Experience
  • SharePoint Development
  • Six Sigma/Lean Manufacturing or similar training and experience

Education: 4 Year Degree Required

Additional Information

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf . If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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