Client Account Manager, Software

Job ID
Sales - All Openings
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Imaging team…greater document flexibility for more personal productivity.  We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.

Job Summary

The Client Account Manager, Software will join our Imaging team who are responisble for producing print/output management, capture workflow and processing solutions. These state of the art products include AutoStore, eCopy, Equtrac and SafeCom.


In this role youwill undertake a range of activities and projects designed to support all aspects of the managing our partnerships. These partnerships are owned by the World Wide Alliance Managers. These activities and projects include from product life cycle project management, partner on boarding, supporting partner quarterly business reviews, process management on behalf of the alliance management team, various special projects to streamline the alliance management process and explore ways to drive the business forward.


This role works very closely with the Worldwide Alliance Managers to provide a unified face to the partners and ensure a synchronised approach on behalf of the partner within Nuance.



  • Represent partner requirements and ensure they are addressed and maintained throughout all Nuance activities i.e. product development, process and program design.
  • Providing required content to support the development and delivery Plan of Record both internal and customer facing.
  • Provide feedback to management on critical factors affecting the business or relationships
  • Successful completion of all required training courses
  • Full compliance with corporate, ethics and financial policies
  • Work with the Imaging BU to coordinate and cascade corporate directives
  • Project manage the complete Nuance product lifecycle from launch to EOL utilising the appropriate resources within the BU.
  • Project manage from introduction, monitoring and reporting of large cross-partner programs e.g., vertical market kits, configure price quote partner roll out
  • Forge strong internal relationships with appropriate business leaders
  • Build direct relationships with key partner contacts within partner’s headquarters and field organizations
  • Ensure partners are fully enabled to sell and support relevant Nuance solutions
  • Manage and use regular communication mechanisms to keep partners fully informed of new products, price lists, product updates etc. working closely with the Worldwide Alliance Managers
  • Provide analysis to support partner management and identification of revenue growth and cross-sales opportunities
  • Process management including creation and maintenance of:Tools and templates: POR, QBR, meeting planners
    • Sites used to undertake the alliance management function: SharePoint, the Voice
    • On boarding of new partners and new products to existing partners. This includes creating the tools, implementing the on boarding process and managing and monitoring through to completion.
  • Special projects at the discretion of the Worldwide Alliance Director and the Worldwide Alliance Support Manager
  • Escalation and liaison with operational functions within Nuance on behalf of the partners and the Worldwide Alliance Management team – order process, M&S renewal, sale operations, sales enablement, NPI.
  • End of Quarter liaison with sales operations and Worldwide Alliance Management team to facilitate all partner orders are visible and ready for process by end of quarter.
  • Management of regular licensing reports/sell through reporting from partners



Number of years of Work Experience: 3-7


Required Skills:

  • Experience in business analytics and ability to develop comprehensive reports and interpretation
  • Ability to conduct management level meetings and presentations
  • Strong project management and organizational skills
  • Strategic thinking and problem solving
  • Strong collaboration skills
  • Proven ability to develop and execute on plan
  • Excellent verbal and written skills
  • Presentation experience
  • Ability to promote a positive team attitude to increase productivity of associated team members
  • Experience using Microsoft applications including SharePoint and familiar with CRM/Sales
  • Advanced Excel skills
  • Willing to undertake travel as required
  • Product knowledge to be able to maintain discussions with product management and articulate functionality to partners

Preferred Skills: 

  • Hardcopy output industry experience preferred
  • Recent job experience in solutions and technology would be useful

Education: BA/BS degree, or equivalent, with a major in business or marketing

Additional Information

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: . If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.


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