Senior Director Cloud Engineering

Location US-WA-Seattle
Job ID
Professional Services - Systems Engineering
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.



Job Summary

Nuance is the leader in Natural Language Speech Recognition & Processing, AI, Virtual Agents and Voice Biometrics.  The majority of the Fortune 100 leverage and build upon Nuance Enterprise software and services to enable and drive their Customer Experience.


Be at the heart of delivering the enabling infrastructure and platform technologies Nuance depends on by leading teams of infrastructure engineers focused on engineering, delivering and managing the hosted (DC/co-lo and Cloud) services across the Nuance Enterprise BU. 


The successful candidate will be exceptionally experienced in the necessary technology domains and be a bold, thoughtful leader who understands how to transform while running at global scale.


She/he will have engineered, delivered and managed datacenter through to current SaaS/ Cloud technology infrastructure, platforms and services (IAAS & PAAS) at global scale.


You will ensure Nuance is securely, predictably and measurably delivering resilient and scalable and effective technology infrastructure & services for Nuance and our customers.

Core Duties and Responsibilities


  • Reporting to the V.P., Cloud Engineering & Operations, lead the teams responsible for engineering, delivering and managing the global (DC and Cloud) infrastructure for the Enterprise unit
  • Collaborate and drive the engineering transformation from the current multi-site datacenter model to (hybrid/public) Cloud/SaaS, accounting for near-term product deliverables, technical debt and the maturity and likely evolution of relevant technologies (no tail wagging the dog!)
  • Engineer and manage an infrastructure that is resilient, elastic and that enables the predictable outcomes required.




  • Own overall Nuance Enterprise hosted (DC) and IAAS/PAAS cloud infrastructure/platform
  • Lead the efforts to move to modern, cloud-native infra and platform services
    • Drive the craft of infrastructure-as-code with everything we do (we’re Cloud!)
    • Engineer, deliver and manage modern IAAS and PAAS to enable our partner teams in Product and R&D to develop and deliver with confidence and effectiveness and our Production services to be resilient and elastic.
    • Partner with R&D to ensure mature operationalization is occurring consistently and effectively from Development forward that aligns predictably with Production (DevOps).  Make “Ops” hygiene.
  • Collaborate with cross-functional teams to accomplish objectives while delivering a consistent strategy for Cloud Engineering 
  • Lead by example and work closely with product engineering and professional services on strategic initiatives.
  • Evaluate new technologies and stay current with a broad range industry trends and developments


Minimum Requirements:


  • 4+ years as a Director or higher of Cloud Infra and/or Platform Engineering managing a technology organization of multiple domain teams in geo-dispersed locations
    (you’ve run Cloud & Production Engineering globally)
  • 6+ years of leading teams to engineer and deliver As-a-Service (IAAS & PAAS) at scale in a large Enterprise or SaaS-provider
  • 10+ years of experience engineering, delivering and managing distributed, highly available, dynamically scalable, resilient, low-latency platforms and systems for companies with a global footprint
  • Strong experience leveraging open-source software at large/very large scale.


About You:


  • Passionate engineering and operations leader who has delivered and managed infrastructure at global scale under demanding 24x7x365 SLA demands
  • Strong expertise in cloud architectures and engineering (SaaS, PaaS, IaaS, distributed data & systems)
  • Deep experience engineering, delivering and managing platforms and end-to-end systems that can actually be built with finite time and resources
  • Proven talent for delivering exceptionally agile, resilient and elastic infrastructure that is simple to deliver and manage relative to those capabilities
  • A can-do approach backed by accomplishments. You know how to win; you know how to transform
  • A great collaborator whom strong developers, engineers, and architects on the teams want to work with


Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.


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