Senior Director Cloud Engineering

Job ID
Professional Services - Systems Engineering
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.



Job Summary

Nuance is the leader in Natural Language Speech Recognition & Processing, AI, and Voice Biometrics. The majority of the Fortune 10 leverage and build upon our software and services to enable and drive their Customer Experience.


Be at the heart of delivering the enabling infrastructure and platform technologies Nuance depends on for our Customers by leading highly skilled teams of infrastructure engineers focused on building, delivering and managing the Cloud/SaaS hosted services supporting our Enterprise business unit.


The successful candidate will be passionate, bold and possess exceptional leadership skills.


She/he will have engineered, delivered and managed datacenter through to current SaaS/ Cloud technology infrastructure, platforms and services (IAAS & PAAS) at global scale.


You will ensure Nuance is securely, predictably and measurably delivering resilient and scalable/elastic technology infrastructure & services for Nuance and our customers.



  • Reporting to the V.P., Cloud Engineering & Operations, engineer and manage the global hosted and Cloud/SaaS infrastructure and support teams for the Enterprise unit
  • Engineer and manage an infrastructure that is resilient, elastic and that enables the seamless integration and frictionless customization our customers desire with the quality, agility and velocity they demand
  • Collaborate and drive the engineering transformation from the current multi-site datacenter model to (hybrid/public) Cloud/SaaS, accounting for near-term product deliverables, technical debt and the maturity and likely evolution of relevant technologies (no tail wagging the dog!)

  • Own overall Nuance Enterprise hosted (DC) and SaaS cloud infrastructure
  • Work closely with the team for each area of the platform to create a shared vision and how the pieces fit together
  • Lead by example and work closely with product engineering and professional services on strategic initiatives.
  • Drive the craft of infrastructure software engineering with everything we do (we’re Cloud!)
  • Proactively identify infrastructure weaknesses and recommend solutions
  • Evaluate new technologies and stay current with a broad range industry trends and developments 


            Minimum Requirements:


  • 4+ years as a Director of Cloud Engineering and/or Cloud Operations, managing a technology support organization of multiple domain teams in geo-dispersed locations (you’ve run Cloud Eng & Ops for Production, globally)
  • 6+ years of leading teams to engineer and deliver As-a-Service (IAAS & PAAS) at scale in a large Enterprise or SaaS-provider
  • 10+ years of experience engineering, delivering and managing distributed, highly available, dynamically scalable, resilient, low-latency platforms and systems for companies with a global footprint
  • Strong experience leveraging open-source software at large/very large scale.

    About You:
  • Passionate engineering and operations leader who has delivered and managed infrastructure at global scale under demanding 24x7x365 SLA demands
  • Strong expertise in cloud architectures and engineering (SaaS, PaaS, IaaS, distributed data & systems)
  • Deep experience engineering, delivering and managing platforms and end-to-end systems that can actually be built with finite time and resources
  • Proven talent for delivering exceptionally agile, resilient and elastic infrastructure that is simple to deliver and manage relative to those capabilities
  • A can-do approach backed by accomplishments. You know how to win; you know how to transform
  • A great collaborator whom strong developers, engineers, and architects on the teams want to work with



Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.


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