Nuance

Senior Product Manager - Biometric Security, Authentication and Fraud Prevention

CA-QC-Montreal | US-MA-Burlington
Job ID
1-30789
Category
Marketing - Product Marketing
Pos. Type
Full Time

Company Overview

Chez Nuance, nous donnons aux gens la possibilité d'interagir naturellement avec leurs divers appareils connectés et le monde numérique autour d'eux. Nous créons un monde où la technologie pense et agit de la façon dont les humains le font en concevant des modes d'interaction avec la technologie plus intuitifs.

 

Notre technologie agile utilise des analyses et des algorithmes avancés pour transformer l'inanimé en animé et transformer des processus complexes en processus simples.

 

Rejoignez notre équipe entreprise ... un excellent service à la clientèle commence ici. Nous concevons des assistants virtuels facilitant le service client intelligent. Les clients de diverses compagnies peuvent maintenant facilement  trouver les informations dont ils ont besoin en utilisant tous les canaux qu'ils préfèrent.

 

 

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

 

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

 

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

 

Job Summary

Nuance Communications is reinventing the relationship between people and technology.  With our market-leading speech, natural language and biometric technology, Nuance is creating a more human conversation between us and the many devices, systems, apps, and services that surround us.  Every day, millions of people and thousands of organizations experience Nuance through intelligent systems that can listen, understand, learn, adapt to, and facilitate our life and our work.

 

Voice and Natural Language has emerged as one of the most natural and intuitive ways to interact with technology, creating a powerful alternative to the mouse, keyboard or touchscreen.  It’s a vision that has existed in movies and our imagination for decades, and today Nuance is making it a reality.  We continuously advance the science of perceiving voice, language and touch, translating them into words, understanding meaning and intent, applying reasoning, and triggering actions and outcomes that seamlessly improve our lives and work.

 

From phones, cars and an expanding array of other consumer electronics, to hospitals, to the world’s most respected businesses, we are in constant pursuit of disrupting the status quo and realizing new ambitions.

 

Company Summary:

 

Nuance is a global organization with more than 35 international operating locations and a sales presence in more than 70 countries.  More than half of the organization is located outside of the United States, with particularly significant presence in Australia, Belgium, Brazil, Canada, Germany, Hungary, Japan and the United Kingdom.  We deliver solutions to markets around the world and bring global perspective and capabilities to everything we do.

 

Every day, millions of users and thousands of businesses experience our proven applications. Examples include:

 

  • Samsung – Expansive relationship to deliver Nuance technology across the spectrum of Samsung mobile devices and consumer electronics.

 

  • Ford – Provide hands-free, voice-enabled capabilities in Ford Sync and MyFord Touch to control and interact with the vehicles navigation, telephony and info-tainment systems.

 

  • Cerner and Epic – Use Nuance clinical speech recognition technology to ease the burden of physician documentation, on both desktop and mobile devices.

 

  • University of Pittsburgh Medical Center – Broad partnership to advance clinical documentation and medical intelligence solutions; Nuance technology licensed across all UPMC hospitals.

 

  • USAA – Provide personal assistant capabilities for customer service and engagement on mobile devices.

 

  • Eastern Bank – Uses Nuance voice biometrics to make it easier for customers to authenticate and access accounts when calling customer service.

 

 

 

 

Nuance is organized into four business divisions that are supported by Corporate Marketing, Operations, Finance, Human Resources, Legal, Corporate Development, and Facilities teams:

 

Nuance Healthcare is the market leader in voice and clinical language understanding solutions that drive smart, efficient decisions across healthcare.  Nuance solutions and services improve the entire clinical documentation process — from capture of the complete patient record to clinical documentation improvement, coding, compliance and appropriate reimbursement. More than 500,000 clinicians and 10,000 healthcare facilities worldwide leverage Nuance’s award-winning solutions to improve patient care and support the physician in any clinical workflow and on any device.

 

Nuance Mobile & Consumer provides a portfolio of voice, touch and natural language understanding innovations are defining a new generation of intelligent systems and personal assistant technologies. With Nuance technology, people experience more humanized interactions with the world’s best phones, tablets, computers, cars, TVs, apps and services from leading manufacturers and operators. 

 

Nuance Enterprise enables companies to engage with consumers in a way that’s personalized and conversational by leveraging decades of experience in speech, natural language understanding, biometrics and artificial intelligence. Nuance delivers this more human, connected conversation through multichannel experiences that integrate proactive engagement, voice biometrics, conversational IVR, and mobile and Web virtual assistants.

Nuance Document Imaging provides the software solutions and expertise required by professionals and organizations to gain optimal control of their document and information processes. The company’s expansive portfolio enables strict compliance with information security policies and regulations while enabling organizations to streamline and eliminate gaps across the full spectrum of workflows spanning the lifecycle of their documents from origin to archiving. For users, Nuance’s Imaging solutions deliver an experience that is consistent, familiar and intuitive for more efficient, natural, and intelligent interactions with technologies used to create, capture, and process documents.

 

 

Fast Facts

  • Headquartered in Burlington, Massachusetts
  • More than 35 offices around the world
  • Approximately 14,000 employees worldwide
  • Approaching $2 billion in annual revenue with four consecutive quarters of improving EPS, cash flow and bookings.
  • Significant portfolio of intellectual property, with more than 4,500 global issued and pending patents.
  • More than two-thirds of the Fortune 100 use our solutions.
  • Automate more than 14 billion customer service interactions each year through more than 6,500 enterprise call center deployments.
  • Cloud-based mobile apps and solutions enable more than 7 billion interactions each year.
  • Voice-to-text messaging services used worldwide, processing more than 2 billion voicemails annually.
  • More than 12 billion transactions to date have touched Nuance’s mobile cloud, which already powers many of the voice and personal assistant experiences on the world’s best-selling phones, cars, TVs and PCs, and is rapidly expanding to support next-generation wearable devices and connected home appliances. 
    • In July 2015, Nuance enabled 157M unique users and 1.4B speech transactions across a broad spectrum of connected devices (Handsets, Wearables, TVs, IOT and Auto).
  • The largest consumer electronics manufacturers—including LG, Roku, Samsung, Panasonic, and others—use our solutions.
  • The world’s top carmakers—including Audi, BMW, Ford, Toyota, GM, Mercedes-Benz, and others—are our customers, with more than 100 million voice-enabled vehicles shipped globally.
  • More than 10,000 healthcare organizations and more than 500,000 clinicians worldwide use our solutions.
  • Ranked among the top 20 in the Healthcare Informatics Top 100 List.

 

 

Job Description

The Senior Product Manager of Biometric Security, Authentication & Fraud Prevention provides management direction, leadership and overall accountability for Nuance’s biometric product line.  This position shapes product strategy while also ensuring timely and efficient execution on roadmap.  The leader will have a passion for biometric and security technology, excellent communication skills and the ability to thrive in a fast-paced and matrixed environment.

This candidate will manage the Security Product Management Team while working in close collaboration with the go-to-market, sales, marketing, professional services and engineering colleagues.

Essential Duties and Responsibilities

  • Formulate and communicate product plan & vision: Drive a multi-year product plan detailing both short term and long term strategy that will support continued growth of Nuance’s security business.
  • Effectively manage a team of highly experienced Global product managers to ensure timely, efficient and precise execution of product plan.
  • Maintain ongoing relationships with existing customers to understand current and future business and technology requirements.
  • Manage product life cycle for security product line, from ideation to end-of-life.
  • Collaborate with key internal constituents to ensure alignment cross-functional alignment with product vision.
  • Track market, competitive and technology landscape to ensure Nuance continues to lead market in innovation and value.
  • Support sales organization with direct customer communication of Nuance’s security vision & product leadership.
  • Support marketing & public relations initiatives to effectively evangelize product vision externally.
  • Assess technology partnership that can enhance Nuance’s Security capabilities.
  • Report on product performance to ensure that investments in innovations deliver on agreed upon KPIs.

 

 

Desired Skills & Experience

The successful candidate will be of exceptional intellect and strategic acumen with an ability to synthesize disparate insights into implications and recommendations to drive growth in alignment within the organization.  He/she will be highly innovative regarding solutions development, strategic positioning, acquisitions and display a high sense of urgency and a demonstrated ability to drive to big outcomes through ambiguity.  This individual will be able to take ambiguity and structure it so that progress happens.  A motivator, influencer and proactive leader who can inspire others to follow his/her lead; an open-minded facilitator and excellent listener.

  • Typically has 12 to 15 years of experience in managing complex product lines and/or projects.
  • Technology Expertise: Biometrics, authentication security, fraud prevention, audio and video processing, contact center infrastructure and web & mobile security.
  • Strong Project Management skills and attention to detail. Top-notch problem-solving skills a must.
  • Excellent time management, communication, decision making, presentation and organization skills.
  • Very strong, analytical, technical, and interpersonal skills are essential.
  • Strong planning and organizational skills to effectively handle multiple situations, manage priorities.
  • Display a strong desire to achieve and attain high levels of both internal and external customer satisfaction.
  • Must portray high levels of professionalism, appearance, motivation, and positive attitude in all endeavors.

 

Targeted Personal Characteristics and Core Competencies:

  • Customer Centric: Nuance maintains relationships with Fortune 10 companies and requires a leader that can communicate at senior levels, especially in the face of adversity.
  • Intellectual and Conceptual Agility: the individual must be exceptionally skilled at grasping the essentials of complex situations and is equally adept conceptualizing solutions that are translatable into executable business initiatives.
  • Resilient: demonstrated ability to address conflicting interests, stretch from the strategic to the operational, and inspire a team to think beyond the ‘next quarter’.
  • Collaborative: adapt at partnering with cross functional teams to identify, evaluate and integrate strategic initiatives to improve the business.
  • Self-directed: demonstrated sense of passion to drive the business forward.
  • Analytical: ability to dive deep into the details while maintaining focus on the big picture, allowing for the formulation of executable strategies.
  • Organized: has clearly defined approach for achieving results, and can impart these attributes throughout the organization.
  • Competitive: possesses an innate desire to be the best and pushes an organization to achieve the same.
  • Confidence and Integrity: has critical self-awareness of his/her own strengths and limitations. This leader will have courage of his/her convictions and be comfortable taking/debating a dissenting view.

 

Education

 

From an educational perspective, a Bachelor’s degree in Computer Science or Business Administration or related field required, however a Master’s Degree as well is preferred; it must be understood, however, that education, while an important index of achievement and intellectual capacity, will not constitute the primary variable in this decision process.  Personal characteristics and demonstrated business accomplishment in information technology, and specifically with biometric security technologies, will serve as the key components in the evaluation of candidates.

Additional Information

In Montreal:

What we offer !

Unique environment for collaborative teamwork on cutting-edge technology:

  • Location is in the heart of downtown
  • Flexible hours
  • Transit reimbursement and parking

Contributing to and collaborating with international teams that drive innovation

  • Competitive benefit package:
  • 4 weeks’ vacation
  • 10 paid sick days
  • Bonus Plan, Group RRSP, Deferred Profit Sharing Plan, Employee Stock Purchase Plan

Award-winning Top Employer:

  • Canada's Top 100 Employers – 7 consecutive years
  • Montreal’s Top Employers – 6 consecutive years
  • Canada's Top Employers for Young People - 3 consecutive years

Ce que nous offrons!

Un environnement unique et collaboratif où vous travaillez avec les technologies de pointe :

  • Situé au cœur du centre-ville de Montréal
  • Horaire flexible
  • Allocation de transport en commun et de stationnement
  • Travail de concert avec des équipes à l’international afin de repousser les limites de l’innovation

Programme d’avantages sociaux concurrentiel :

  • 4 semaines de vacances
  • 10 congés de maladies payés
  • Régime de bonus annuel, REER collectif, Régimes de participation différée aux bénéfices (RPDB), Régime de rachat d’action pour les employés

Gagnant de prix à titre de meilleurs employeurs :

  • Canada's Top 100 Employers – pour 7 années consécutives
  • Canada's Top Employers for Young People - pour 3 années consécutives

 

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