Nuance

Service Quality Engineer

US-Agoura Hills
Job ID
1-30870
Category
Professional Services - Software Development or Programming
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

 

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

 

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Job Summary

Summary: The Service Quality Engineer is responsible for developing and the execution of test plans plus participation in demoing accessibility functionality for inviting clients, etc. Technology areas include XML/XSD, web client (JavaScript and accessibility), MySQL, and Linux.

 

Responsibilities:

  • Participate in Functionality review to write new feature test-cases
    •Execute manual test-cases or run automated tools to validate new functionalities
    •Report observed anomalies in defect tracking tool (Jira) and validate code fixes 
    •Run automated testing tools to regress and stress each release of the codes
    •Accomplish manual regression testing
    •Participate in post release Functionality review (abbreviated set of tests immediately following a release)
    •Coordinate cross training and knowledge transfer of new feature functionalities

 

Qualifications

Number of Years of Work Experience: 2-3

 

Required Skills:

  • 2-3 years of testing experience preferably in an on-demand application environment and mobile testing
  • Excellent oral and written communication skills; strong hands-on technical skills
  • Must have a clear understanding of basic QA principles and methodology in SDLC and be able to apply this understanding directly to concrete QA problems
  • Work experience must be in Agile QA , from inception to release, for at least three projects with life cycles longer than three months
  • Experience of web application testing in major web browsers; knowledge of web protocols HTTP, HTTPS, etc.
    In-depth knowledge of XML/XSD structure, browsers: cookies, security & settings, browsers debugging tools like Fiddler, Firebug, etc.
  • Experience with HTML/DHTML, JavaScript, CSS, Flash, JSP
  • Testing tool experience, plus ability to manage and update automated test-cases
  • Proven ability to quickly learn and implement new technologies
  • Basic knowledge of Linux CLI commands

 

Preferred Skills:

  • Git, Stash, and Bamboo familiarity - or other source control tools
  • Prior testing of applications that use Java, application servers, RDBMS systems and Linux
  • Knowledge of SQL language
  • Localization/internationalization test experience
  • Performance/load testing experience
  • Some development experience a plus

 

Education: Bachelor's Degree preferred or equivalent experience

 

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

 

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.