Business Analyst (BI - Analytics)

Job ID
Information Technology - All Openings
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

The Nuance Global IT team is focused on supporting the company and employees with technical solutions and expertise that help the business run more efficiently, ensure security and data privacy, and support new IT infrastructure initiatives that drive innovation. Our team is composed of problem solvers with constant curiosity and different perspectives who love to collaborate to transform and rethink IT.

Job Summary

The Business Analyst - BI Analytics person will be part of a dynamic team whose responsibility is designing and implementing value-add reporting and analytics solutions in our business systems environments. You will work with key users from different business groups on understanding, designing, and driving the implementation of critical KPIs and actionable operational metrics that drive and measure the health of the business and are in line with industry best practices. Ideal candidates are highly motivated, like to take initiative and will possess excellent analytical, organizational and communication skills.



  • Provide information management and delivery leadership and support for Nuance's business groups, and the applications they use, including Oracle,, and Enterprise Reporting Platforms.
  • Partnering with assigned business areas to understand and prioritize information needs and translate business requirements into systems solutions
  • Consult with business and IT partners in strategizing, planning and implementing larger, multifaceted projects within designated time and budget constraints
  • Responsible for various types of documentation.  Specific documents include business requirements, functional specifications, process flows, test plans and user acceptance plans
  • Facilitate discussions with user groups on how system solutions can help enable new business initiatives
  • Assist with project management, planning and coordinating smaller initiatives or assisting Project Managers in determining scope of larger efforts. Offer insights into level of efforts and timelines needed to accomplish work
  • Take leadership roles on cross functional project teams and act as a functional team lead on major implementations
  • Research implementation alternatives and provide design recommendations to both user community and technical team
  • Work closely with the Information Management and Delivery Program Manager to define and resource related efforts, develop project life-cycle plans and dates, and prioritize initiatives in line with business priorities and corporate strategy.
  • Adhere to information management and delivery standards and governance practices.
  • Exhibit flexibility in handling multiple tasks in this fast paced IT environment.

Number of Years of Work Experience: 5-7+ years of experience in Business Analysis  


Required Skills:

  • Significant experience eliciting requirements from cross-functional stakeholders and transforming them into functional specifications.
  • Ability to work in a cross-functional team environment within the Business System’s group as well as other groups within the IT organization.
  • Proven strong oral and written communication and facilitation skills with US-based and non-US-based resources
  • Experience with analytical/reporting technologies/concepts, including GoodData, PowerPivot, Tableau, Qlikview
  • Experience with data repositories and/or database technologies/concepts, including Excel, Access, Oracle, SQL Server
  • Proven track record of delivering Business Systems projects
  • Solid problem solving skills and a strong analytical thought process

Preferred Skills:

  • Thorough understanding of software development lifecycle.
  • Experience working with Finance, HR, Sales, Marketing and/or Services Organizations
  • Experience working in an on-shore/off-shore model


  • Bachelor’s degree required
  • Master’s in Information Systems Management preferred

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.


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