At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.
We are only considering applicants with Dragon Medical/Dragon Medical One experience! Provides first and second level application support and training services to customers to achieve high client satisfaction. Receives, logs, analyzes, tracks, resolves or escalates inquiries to next support level to meet service level agreements (SLAs). Can be relied upon by both customer and internal teams when issues occur. Develops, prepares and presents customer webcast education.
Government Programs is a client-facing, cross-functional, remote team dedicated to serving the Veterans Health Administration (VHA) and other Federal hospitals with Nuance and partner software solutions. Our products include Dragon, coding, compliance, revenue, workflow, clinical documentation improvement, and CLU-powered solutions for providers, CDI specialists, coders, and others. We value associates who help our clients achieve outcomes that deliver measurable value, work effectively with a team, and maintain accountability to themselves, to our clients, and to each other.
As a Senior Product Support Specialist on the Government Programs team, your primary responsibilities include:
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.