At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
International Accounts Receivable / Collections Specialist - fluent Portuguese speaker essential
The successful candidate will be people and process centric self-starter and will have excellent Operational skills (Accounts receivable). The International OTC Accounts receivable Team has responsibility for collecting receivables of over $100m PQ in line with a strong DSO trend .As a member of this team, you will have responsibility for managing a collections ledger and also to work with newly integrated acquisitions along with working directly with customers within Nuance Business Groups to deliver impactful, creative, effective solutions in Latin America and Europe.
In the role you main responsibilities will be to reconcile customer accounts, reduce and investigate queries to assist in DSO reduction and provide AR Management with a collection forecast for assigned accounts
Work effectively with customers, using excellent interpersonal skills, for all assigned account coverage:
o Initiate collections call in accordance with established policy/goals and within contractual terms
o Reconcile customer accounts and confirm with customer due and payable balances to Nuance
o Resolution and/or escalation of customer queries
Delinquent and Unpaid Balance Dispute Management:
o Maintain accurate data and backup on collection activity of aged accounts
o Using Nuance’s ticketing system log any customer dispute arising from the account reconciliation process
o Maintain accurate description of any account/invoice status in Nuance’s collections system
o Using Nuance collection workflow system and maintained account data from the above activity, provide management with accurate cash collection forecast
o At quarter end, maintain an account “road map” status for management use and input into overall global cash collection forecast
o follow-up with the customers who payment not received by “customer provided promise payment date”
Team projects: Key participant and contributor in Accounts Receivable
Administrative duties may include certain SOX controls and guidelines as established by Nuance.
Minimum of 4 years prior collections experience, ideally more. Also related industry experience is a plus.Ability to communicate directly with customers