Nuance

International Accounts Receivable / Collections Specialist - fluent Mandarin

IE-Dublin
Job ID
1-31331
Category
Accounting / Finance - Accounts Payable / Receivable
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

 

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

 

Job Summary

International Accounts Receivable / Collections Specialist - fluent Chinese (Mandarin) speaker essential

 

The successful candidate will be people and process centric self-starter, ideally you will have experience in Accounts receivable but any finance or operations experience will be considered.

 

The International OTC Accounts receivable Team has responsibility for collecting receivables of over $100m PQ in line with a strong DSO trend .

 

As a member of this team, you will have responsibility for managing a collections ledger and also to work with newly integrated acquisitions along with working directly with customers within Nuance Business Groups to deliver impactful, creative, effective solutions in China and Europe.

 

In the role you main responsibilities will be to reconcile customer accounts, reduce and investigate queries to assist in DSO reduction and provide AR Management with a collection forecast for assigned accounts

 

Responsibilities:

 

Work effectively with customers, using excellent interpersonal skills, for all assigned account coverage:

  • Initiate collections call in accordance with established policy/goals and within contractual terms
  • Reconcile customer accounts and confirm with customer due and payable balances to Nuance
  • Resolution and/or escalation of customer queries

 

Delinquent and Unpaid Balance Dispute Management:

  • Maintain accurate data and backup on collection activity of aged accounts
  • Using Nuance’s ticketing system log any customer dispute arising from the account reconciliation process
  • Maintain accurate description of any account/invoice status in Nuance’s collections system

 

Cash Forecast:

  • Using Nuance collection workflow system and maintained account data from the above activity, provide management with accurate cash collection forecast
  • At quarter end, maintain an account “road map” status for management use and input into overall global cash collection forecast
  • Follow-up with the customers who payment not received by “customer provided promise payment date”

 

Team projects: Key participant and contributor in Accounts Receivable 

Administrative duties may include certain SOX controls and guidelines as established by Nuance.

 

Required Skills:

  • Experience in an operations role of some kind
  • Ability to communicate directly with customers both in China and Europe
  • Must be able to work in a very dynamic and changing environment and lead problem solving tasks
  • Ability to pursue task with energy, drive, and a need to finish especially in the face of resistance or setbacks
  • Strong interpersonal skills with ability to present concisely and descriptively in both oral and written format to all levels of management
  • Dedicated and experienced in meeting the expectations and requirements of multiple internal and external customers; establishes and maintains effective relationships with customers and co-process owners with ability to gain and maintain their trust and respect
  • Fluent Chinese is essential
  • Must have Visa status to work legally in Ireland

 

Preferred Skills

  • Finance experience - ideally working in accounts receivable or accounts payable / collections or credit control
  • Analytical and reconciliation expertise
  • Experience working within an IT / Tech company

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