Nuance

Senior Systems Engineer

CA-QC-Montreal
Job ID
1-31383
Category
Professional Services - Systems Engineering
Pos. Type
Full Time

Company Overview

Chez Nuance, nous donnons aux gens la possibilité d'interagir naturellement avec leurs divers appareils connectés et le monde numérique autour d'eux. Nous créons un monde où la technologie pense et agit de la façon dont les humains le font en concevant des modes d'interaction avec la technologie plus intuitifs.

 

Notre technologie agile utilise des analyses et des algorithmes avancés pour transformer l'inanimé en animé et transformer des processus complexes en processus simples.

 

Joignez-vous à notre équipe mobile ... où les systèmes intelligents sont maintenant prêts pour la route. Nous sommes passionnés par le développement d'interfaces intelligentes qui permettent aux gens de parler à leurs voitures, leurs téléphones et tous autres appareils intelligents.

  

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

 

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

 

Join our Mobile team…intelligent systems now ready for the road. We are passionate about developing intelligent interfaces that enable people to talk to their cars, phones, devices, and other smart “things”.

Job Summary

 

As part of the release team, this individual will be working with an international team on the care and management of VMCS and other Mobility products. The team member will assist in planning and executing software updates, build and update automation processes, and ensure the service quality for all customers. This role will require occasional off-hours support during maintenance activities and service incidents.

This is an exciting time as we transition our services to the Public Cloud. Therefore, experience of operating in both private and public clouds (Azure, AWS) would be highly advantageous.

Key technologies include Linux, Docker, Kupernetes/Mesos, Bamboo, Puppet, and other tools. Experience in a modern scripting language (Python, Perl, Ruby) strongly desired. Nuance uses many proprietary applications and an ability to learn and debug software in a collaborative environment is essential.

 

Responsibilities:

  • Automate and deploy software updates to VMCS and other Mobility products without customer impact
  • Maintain and manage existing systems within both the public and private cloud with a target of 99.999% availability.
  • Collaborate with Engineering, QA, and hosting teams during and after service incidents to resolve problems quickly and build processes or improvements.
  • Design and maintain automation using Puppet, scripting languages, or container systems.
  • Respond quickly to security notifications to evaluate impact on Nuance customers and to release improvements as needed

Number of Years of Work Experience: 5 years’ industry experience w/Bachelors; 3 yrs w/Masters

 

Required Skills: 

  • High level Linux administration skills with an understanding of kernels, security fundamentals. Experience building Linux hosts in both the private and public cloud.
  • Network fundamentals including TCP/IP, TLS, security fundamentals, NAT, firewalls, and VPNs
  • Excellent debugging and analytic skills; be able to systematically determine the root cause of a problem and resolve it quickly
  • Scripting and automation skills including Puppet and at least one modern scripting language (Python, Perl, Ruby).
  • Hand on Public Cloud Experience (Azure, AWS, OpenStack, etc).
  • Working knowledge of containers, docker and Kubernetes.
  • CI/CD experience (Bamboo, Jenkins, concourse).
  • Experience of working in virtual/global teams.

  • Self-motivated, highly proactive with a customer service philosophy and attitude.
  • The ability to produce metrics, KPIs and perform trend analysis.
  • Effective communication skills both verbal and written as well as presentation skills.
  • An independent thinker with the ability to make sound technical decisions using the information at hand.

 

Preferred Skills: 

  • Experience working with code repositories (git, subversion or similar)
  • Exposure to IT Service Management Tools (JIRA, Remedy, Service NOW or equivalent)
  • Knowledge of Log Collection tools (Elastic Search, Splunk, ELK or equivalent).

 

Education : Degree level or equivalent

 

Additional Information

In Montreal:

What we offer !

Unique environment for collaborative teamwork on cutting-edge technology:

  • Location is in the heart of downtown
  • Flexible hours
  • Transit reimbursement and parking

Contributing to and collaborating with international teams that drive innovation

  • Competitive benefit package:
  • 4 weeks’ vacation
  • 10 paid sick days
  • Bonus Plan, Group RRSP, Deferred Profit Sharing Plan, Employee Stock Purchase Plan

Award-winning Top Employer:

  • Canada's Top 100 Employers – 7 consecutive years
  • Montreal’s Top Employers – 6 consecutive years
  • Canada's Top Employers for Young People - 3 consecutive years

Ce que nous offrons!

Un environnement unique et collaboratif où vous travaillez avec les technologies de pointe :

  • Situé au cœur du centre-ville de Montréal
  • Horaire flexible
  • Allocation de transport en commun et de stationnement
  • Travail de concert avec des équipes à l’international afin de repousser les limites de l’innovation

Programme d’avantages sociaux concurrentiel :

  • 4 semaines de vacances
  • 10 congés de maladies payés
  • Régime de bonus annuel, REER collectif, Régimes de participation différée aux bénéfices (RPDB), Régime de rachat d’action pour les employés

Gagnant de prix à titre de meilleurs employeurs :

  • Canada's Top 100 Employers – pour 7 années consécutives
  • Canada's Top Employers for Young People - pour 3 années consécutives

In Waterloo:

What We Offer!

Unique environment for collaborative teamwork on cutting-edge technology:

  • Convenient location
  • Free parking
  • Flexible hours
  • Contributing to and collaborating with international teams that drive innovation

Competitive benefit package:

  • 4 weeks’ vacation
  • 10 paid sick days
  • 11 paid holidays
  • Bonus Plan, Group RRSP, Deferred Profit Sharing Plan, Employee Stock Purchase Plan

Award-winning Top Employer:

  • Canada’s Top 100 Employers – 7 consecutive years
  • Canada’s Top Employers for Young People – 3 consecutive years

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