Nuance

IT Systems Administrator-Remote

US-NJ-Mahwah
Job ID
1-34073
Category
Professional Services - Systems Engineering
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

 

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

 

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

 

Job Summary

Summary: The candidate will join the Managed Service team and be responsible for managing and ensuring system stability of various customer applications. This includes implementing solutions to make our processes more efficient, as well as being first line support when a customer ticket gets opened. The candidate will be heavily involved with troubleshooting so problem analysis skills are a necessity. They will also interact directly with the customer so communication skills is a must. Managed Services support 24x7 customers so candidate will be part of the after hrs and weekend support rotation.

 

Responsibilities:

  • Daily Server/Software Checks
  • Monthly Software Patching (OS, Vendor software) 
  • 1st line support across multiple customer accounts including 24x7 on call rotation
  • Troubleshooting issues related to servers, network, software, Web services, etc
  • IT Experience such as 

• Load balancer 
• Networking 
• Firewall support 
• Hardware failures 

  • Problem determination and resolution
  • Customer communication and status reporting 
  • Handling issues with 3rd party, if applicable

Qualifications

Number of Years of Work Experience: 2-3 years

 

Required Skills:

1) System and Network Admin experience required
2) IT Experience Required

 

Preferred Skills: Windows OS, Linux, Scripting, Telecom, Genesys, Avaya, Cisco, Apache Tomcat, IBM WebSphere, Telephony/Contact Center experience preferred

 

Education: Appropriate technical training/education.

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

 

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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