Senior Director Electronic Health Record Services

Job ID
Clinical Documentation - Clinical Documentation
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.


Join our Mobile team…intelligent systems now ready for the road. We are passionate about developing intelligent interfaces that enable people to talk to their cars, phones, devices, and other smart “things”.


Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.


Join our Imaging team…greater document flexibility for more personal productivity.  We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.

Job Summary

The Senior Director provides overall management and leadership, including developing the strategic direction and providing day-to-day management of a best practices-focused services team and solutions experts.

The Senior Director of Services must be well-versed in project management, operations, technology, serviced selling, and the allocation of resources. The Senior Director will maintain and reinforce a goal-oriented environment that stresses customer success, departmental and employee achievement, and teamwork.



  • Leadership of Global Professional Services for Nuance Electronic Health Record services business.
  • Ensure client engagements are delivered in a manner which meets/exceeds customer expectations.
  • Partner with Sales, Operations, and Marketing, to effectively position and sell professional services through our EHR partners.
  • Maintain a goals and objectives focus for the organization. Develop and implement plans to meet business and team metrics, ensuring attainment of Key Performance Indicators.
  • Accountable for utilization and margin targets.
  • Create and maintain internal processes in order to measure and manage the services offerings portfolio to ensure predictable customer success in every project.
  • Manage the highly skilled and geographically distributed professional services teams including hiring, performance management and reviews, professional development, and coaching.
  • Work to ensure that Nuance products are appropriately utilized and strive to increase overall adoption.
  • Serve as senior-level contact for large or strategic customers and partners.
  • Travel to customer and company sites as required. (Estimate 15-20% travel.)

Number of Years of Work Experience: 15+


Required Skills:

  • An Executive with 10+ years leading professional services organizations within technology solutions companies.
  • P&L management of an organization with >$10m in annual services revenue.
  • Demonstrated history of delivering profitable services revenue growth.
  • 5+ years of project management experience with a demonstrated record of success in leading software implementations.
  • Can easily navigate between the business and technical areas of a software implementation project, providing leadership in both.
  • Strong operational, analytical, problem solving and written and oral communication skills.
  • Superior client relationship skills and ability to focus on multiple client needs simultaneously.

Preferred Skills:

  • Experienced in partner strategies and execution. Enterprise-level deployment experience preferred.
  • Adept with Professional Services Automation tools and/or methodologies. SFDC CRM experience preferred
  • Experience with document imaging concepts preferred


  • Bachelor’s Degree required; Advanced Degree preferred.

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

LI Code



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.