Senior Sales Manager/Specialist - Fraud/Security - (Work from home) - DACH

Job ID
Sales - All Openings
Pos. Type
Full Time

Company Overview

Wir bei Nuance ermöglichen es den Menschen problemlos mit ihren vernetzten Geräten und der digitalen Welt zu kommunizieren.

Indem wir eine Welt schaffen, in der Menschen auf natürliche und intuitive Art und Weise mit Technik interagieren können, tragen wir dazu bei, dass die Technik dem menschlichen Handeln und Denken immer ähnlicher wird.


Unsere dynamische Technologie verwendet Analysetools und fortschrittlichste Algorithmen, um Gebrauchsgegenstände zum Leben zu erwecken und somit alltägliche Prozesse zu vereinfachen.


Werden Sie Teil unseres Enterprise Team… hier beginnt guter Kundenservice. Unsere virtuellen Assistenten ermöglichen einen intelligenten und intuitiven Kundenservice, der Kunden hilft gewünschte Informationen kanalübergreifend zu finden.



At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Job Summary

Summary: This is an exciting opportunity for an experienced Senior Sales Specialist who possesses strong knowledge in the security or fraud domain. The successful candidate will have a technical appreciation and be responsible for development of pipeline and opportunities in the security and fraud marketplace in their assigned territory.



• Qualify partner and customer inquiries around security and fraud solutions
• Work with the direct sales force to proactively identify target pipeline opportunities for our security & fraud solutions
• Consult with customers on technical and business alignment of our solutions to their goals
• Collaborate with the Nuance business teams to provide proposals and scope’s of work around implementation and production design of our security and fraud solutions
• Support RFP document development, presentations and any RFP processes to close and secure Nuance’s win
• Provide input & insights in market trend and demands to the product management team and work with the PM team to insure that we have a strong roadmap and plan to support market needs



Number of Years of Work Experience: 7-10


Required Skills:

• Experience selling solutions within the contact center fraud prevention field
• Past experience managing or working within a fraud prevention teams in Enterprise companies
• Experience with processes and technologies designed to track and identify fraudsters and fraudulent behaviour
• Demonstrate a solid understanding of fraud case management, risk management, and general contact center processes
• Understanding of interplay between fraud prevention groups and law enforcement to support the identification and arrest of fraudsters
• Knowledge of industry consortiums mandated with fraud data sharing
• Understanding of key legal framework relating to fraud prevention activities


Preferred Skills: Technical architecture skills


Education: 4 year college degree preferred but work experience takes precedence to education.


Experience in the security or fraud domain is essential. Candidates without this domain knowledge will not be considered.

This is a commission-based role i.e: base salary + commission + benefits.

Please note: Spain is also another potential location for this role.

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