Job ID
Information Technology - All Openings
Pos. Type
Full Time

Company Overview

Nuance Communications (Nasdaq: NUAN and is a pioneer and market leader in cognitive and conversational technologies for organizations around the world. Since 2001, Nuance has delivered voice, natural language understanding and AI innovations that simplify how people interact with the machines and devices around them.

The company develops customized conversational and AI innovations that understand, analyze, and respond to human language in natural and intuitive ways – from connected cars and intelligent virtual agents to AI-powered healthcare solutions that improve patient care. These solutions bring intelligence to work and life, transforming the way people experience technology through solutions that improve productivity and amplify human intelligence.

Nuance works with thousands of companies – in global industries that include healthcare, telecommunications, automotive, financial services, and retail – to create stronger relationships and better experiences for their customers and workforce. The Company offers deep vertical market expertise and scalable, independent technologies and platforms, and professional services. An unwavering commitment to its customers has helped Nuance earn trusted relationships with many of the world’s most respected companies including Audi, BMW, Bank of America, Banma, Barclays, Cerner, Cleveland Clinic, Comcast, Citi, Daimler Mercedes-Benz, Epic, Ford, HSBC, Mayo Clinic, Telefonica, Toyota, UPMC, Verizon, and Vodafone.

Nuance is an organization steeped in research and development. With more than 1,800 researchers, scientists, developers and engineers; an annual R&D budget exceeding $300 million; and, a strong IP portfolio, the company is dedicated to continually refining its technologies and advancing its solutions to best meet customers’ diverse and changing needs. Nuance innovations include speech recognition, natural language understanding, machine leading, semantic processing, analytics, biometrics, optical character recognition, and dialog and information management.

The company is headquartered in Burlington, MA and employs approximately 15,000 individuals in 45 operating locations and has a sales presence in more than 75 countries. In its fiscal year 2017, the company’s revenue is estimated to exceed $2.0 billion to complement strong margin profiles and cash flow from operations.


Nuance Businesses


Nuance delivers its solutions through four core business segments:

  • Nuance Healthcare builds intelligent solutions that support a more natural and insightful approach to clinical documentation across the care continuum, allowing physicians to spend more time caring for their patients and less time on administrative rework. Nuance healthcare’s solutions capture documentation and deliver real-time intelligence at the point of decision making resulting in greater accuracy, saved time, and appropriate financial reimbursement. With deep partner integrations across the healthcare ecosystem and decades of clinical expertise, Nuance healthcare provides a more complete and accurate view of patient care to improve the clinical and financial outcomes for more than 500,000 clinicians in 10,000 healthcare organizations worldwide.
  • Nuance Enterprise is focused on reinventing the relationship between businesses and consumers through intelligent customer service and engagement solutions powered by AI. These solutions are differentiated by speech, voice biometrics, virtual assistant and cognitive technologies that enable cross-channel customer service for IVR, mobile and web, inbound and outbound models, and are supported by the design and development skills of a global professional services team. This business serves Fortune 2500 companies across the globe with a mix of direct and channel partner selling models.
  • Nuance Mobile is focused on developing cognitive and conversational AI solutions that give automakers and service providers the ability to amplify the intelligence of connected cars, smart homes and subscriber engagement.  Unparalleled offerings in voice, AI, and text-input solutions can understand what is said, intelligently analyze the right data, and respond with outcomes and digital experiences that make life and work more productive – behind the wheel, in the home and on-the-go.  Nuance’s deep market expertise provides the ability to deliver fully-customizable solutions that are powerful and proven.
  • Nuance Imaging builds OCR and document workflow solutions that help people work faster and smarter. Focused on addressing key industry trends, such as document security, regulatory compliance, and cost-effective integrated print and capture management solutions, this business is developing the next generation of secure, context-aware document management technologies that can identify and understand content, and automatically route and adjust permissions accordingly.


Job Summary

The Role:


Reporting to the Chief Security Officer, the Chief Information Security Officer is a business/technology executive who will be responsible for providing leadership in establishing a comprehensive Information Security and Data Privacy program and ensuring compliance. This includes policy creation, education, training, incident response, risk assessment, customer contract reviews, incident prevention, detection and forensics. This leader will drive execution of key programs and initiatives and bring strategic thought leadership at the Nuance executive level regarding security, technology and products and create strong partnerships across business units and functional groups to deliver competitive advantage and provide organizational leadership as they drive Nuance and organizational initiatives across the company.

The Security Office is focused on a wide variety of work – including partnering with the business units to design secure products, monitoring Nuance’s security environment, and partnering with other functional groups to drive Nuance’s enterprise. As Nuance continues to increase its focus on helping customers leverage their data across the company products/solutions, the CISO is critical to enabling Nuance to deliver its strategy all the while protecting the security and integrity of customer data and Nuance’s overall brand in the marketplace. The CISO will partner very closely with the executive leadership of the organization and business unit product development communities to measure and monitor the security health of their businesses.


The CISO will be a seasoned, organizational leader with a strong technical background and experience partnering, leading and influencing across business units with all levels of leadership. It’s critical for this individual to be able to contribute to strategy and drive security initiatives and programs to operational readiness to ensure that the security program positions the company to be a strong leader in security.


The CISO will be comfortable working in a fast-paced environment, driving cross functional programs and projects at the all levels of the organization for Nuance and the organization and a roadmap to achieve strategic goals. The person in this role must be a master of collaboration and be comfortable working with ambiguity. The CISO will have a proven track record of driving transformational change to IT organizations hiring, developing and growing technical talent, strong executive presence and demonstrate outstanding communication skills – specifically, they must be able to drive the organization to quickly align and produce measurable gains and results for the security program. The ability to lead from the front, be a strong leader-teacher and collaborate at all levels at Nuance with credibility are all critical to this role.

The CISO will lead a team of business unit specific information security professionals as well as drive execution of shared security services across the company. The successful candidate will guide the organization into uncharted technical territory that is very dynamic, complex, ambiguous and form partnerships with technical and non-technical organizations and leaders across Nuance. This leader will model strong operational excellence, business partnering skills, leadership presence and organizational maturity.


Primary Responsibilities:


  • Program Structure and Execution – Develop- and drive programs to operationalize the security vision across the company with an emphasis on gaining measurable results under a constrained timeline
  • Planning – Develop tangible plans to drive strategy into an operational capability
  • Day-to-Day Security Operations – Ensure operational procedures enforcing security are effective and optimal, including assessing and testing for vulnerabilities.
  • Incident Response – Respond to and resolve security exposures and incidents.
  • Security Engineering – Work directly the business units and CTO Development Operations group to ensure that the right security capabilities are built into offerings, enterprise processes and tools through reusable technology (services oriented architecture). Oversee the evaluation, selection and implementation of information security tools.
  • Cloud Security – Develop and operate optimal security processes, tools and consulting services for hosting secure applications in the cloud.
  • Third Party Management – Participate in the development, implementation and ongoing compliance monitoring of information privacy requirements and responsibilities in vendor contracts and agreements.
  • Security Metrics and Reporting – Develop and maintain a program that informs business unit and functional group leadership of the top security risks and overall security health of their organizations.
  • Sales and Customer interaction – including pre-Sales support, customer contract review, RFP response, and customer audit facilitation.


Critical Experience:

  • Demonstrates a consultative approach to provide risk-based security and process leadership to the company to drive competitive advantage.
  • Viewed as a security and technology expert across the organization and with external stakeholders.
  • Build a strong team with the right leadership and technical skills to deliver on the strategy. Continue the development of the team as a Nuance asset.
  • Build a strong security community across the company’s functional, business, and technology organizations.
  • Provide advice and consulting to senior management and the organization in the development, implementation, and administration of information security and privacy policies and procedures, the information security infrastructure and on security and privacy related issues. Manage risk through shared vision with the business leaders.


  • Bachelor’s degree in Computer Science, Information Technology, Business Administration or related field. Advanced degree highly preferred.
  • Ten+ years significant hands on experience in companies with significant online business, multiple business units, many products/ solutions, billion+ in annual revenue, and thousands of employees.
  • Proven, solid management experience and track record building strong teams and developing leadership excellence at all levels.
  • Ten+ years of overall program management experience to include experience as an executive, leading very large mission critical programs that involve significant business and technology change.
  • Ten+ years of experience leading and influencing teams in a matrix management environment.
  • Ability to be an effective leader in a fast-paced pressure environment and an ability to be highly adaptive.
  • Effective oral, written and interpersonal communication skills. Strong listening and presentation skills necessary to effectively communicate, understand, and influence a wide range of audiences.
  • Well-developed change management skills. Effective in working across organizational boundaries to build a case for change, and to execute on the change plan – from strategy through ongoing operation and process improvement.
  • Effective in building company-wide relationships with senior technical, functional and business leaders to set long-term strategies and to assess and act on short-term objectives and needs.
  • Experienced in and able to formulate the cost benefit of security initiatives in the context of overall business risk mitigation and the company’s operational objectives. Ability to compare, contrast and prioritize among alternative approaches to meet those objectives.
  • Understanding of security and privacy regulations and standards is desirable.
  • Understanding of core information security functions (e.g., strategy, operations, assessments incident response, investigations, consulting, and compliance) is desirable.
  • Demonstrated experience dealing with the security challenges and issues confronting a large, geographically distributed, departmentally diverse, global, public-facing organization.
  • CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager) or other security certification/accreditation is desirable.
  • This role will have limited travel requirements.

Additional Information

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: . If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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