Inside Sales Representative

Job ID
Sales - All Openings
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.


Job Summary

Summary: This is an opportunity to establish a solid career in sales! In the Inside Sales Development Representative role, you will apply your resourceful, personable, and intelligent approach to engage with our existing and prospective clients. You will initiate a relationship, probe for a business need, and get the customer excited about the possibilities of Nuance software solutions. You will play a key role in support of your assigned sales team members, and will share in the team’s overall success. Take this opportunity to join a leader in the Intelligent Self Service space while also advancing your career!


As an Inside Sales Development Representative (SDR), you will focus on both the qualification of “warm” inbound leads as well as prospecting to identify opportunities to support the sales funnel and help build a sales pipeline. You will focus on Nuance solutions in the areas of Speech Recognition, Voice Biometrics & Security, Digital Virtual Assistants, Multi Channel Intelligent Self Service, Digital Channels etc. (Don’t worry –you’ll have plenty of time to get up to speed on the products!) As an SDR, your job will be to communicate with prospects by leveraging email prospecting and advanced phone qualifications skills. You will do all associated activities in a B2B model, selling to executives throughout U.S. You will have the opportunity grow your sales career and acquire expertise in the latest sales tools and techniques!




  • Collaborate with and support a team of seasoned Field Sales executives • Act as the first line of communication for “warm” customer leads that result from Nuance’s marketing activity.
  • Receive leads from Marketing, qualify them, and engage with your Field Sales Representative to develop a strategy and approach.
  • Represent the complete portfolio of Nuance Enterprise Software products to prospects.
  • Develop sales strategies and approaches for specific named accounts, territory accounts and verticals in collaboration with your Field Sales executive.
  • Set/coordinate customer meetings and/or conference calls, delivery of follow-up materials (marketing material, presentations, case studies, etc.), and maintaining on-going relationships with warm prospects.
  • Develop approach for each account using both internal and external resources.
  • Prospect into these accounts to identify key roles, individuals and business needs • Perform thoughtful and resourceful research to gather contact and company intelligence.
  • Leverage internal resources to develop and expand your lead qualification skills, including the Integrated Sales Methodology (ISM) sales approach.
  • Develop a pipeline of Qualified Sales Opportunities for the field Account Executives..
  • Maintain all prospecting and lead response activity in SFDC.
  • Prospecting = 70%, Lead Response 30%.



  • 1-3 years of telephone sales experience in either marketing, lead qualification, sales or relevant telephone role.
  • Active interest or experience in the software industry
  • Enjoys working with and being responsive to customers.
  • High energy, self-motivated, proactive, enthusiastic, and goal-oriented.
  • Strong speaking and written communication skills with excellent telephone skills and a high level of attention to detail
  • Very well-organized, and strong time management/prioritization skills
  • Proficiency with Microsoft Office and LinkedIn and SFDC preferred.
  • Team player
  • Bachelor degree required.
  • Role reports to office in Burlington, MA (Unfortunately, remote employees will not be considered)



Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.


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