Nuance

Senior Voice User Interface Designer - 1 year fixed term contract

UK-Twickenham
Job ID
1-34268
Category
Professional Services - Systems Engineering
Pos. Type
Temporary

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

 

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

 

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Job Summary

As a Voice User Interface Designer with Nuance, you’ll be working at a truly cutting-edge level, designing telephone based user journeys that incorperate technologies such as automated speech recognition, voice biometrics and AI.

You will be part of a team of designers that work on applications deployed in top financial institutions, huge government bodies and many other high-profile organisations both locally and internationally.

We constantly challenge ourselves to continue delivering high quality best-in class solutions to our customers and we are looking for dynamic, flexible, like-minded people to join our team.

 

Responsibilities:

  • Discover and analyze requirements from both the customer and user perspective. Balance user advocacy with the commercial and technical needs of our customers.
  • Create effective speech user interface designs, from sketching high-level call flows right through to agreeing precise wording choices, and directing voice actors in the recording studio.
  • Assist in building and testing these designs with colleagues from our multi-disciplinary teams, including Project Managers, Business Consultants, Application Developers, Speech Scientists and QA Testers.
  • Analyze performance of the user interface in day-to-day use via performance metrics and caller experience, and recommend specific changes to improve performance and caller satisfaction.
  • Add experience from your specific projects to our evolving body of global best practices.

 

Required Skills: 

  • Ideally 3 yrs previous experience designing speech based user interfaces
  • Exceptional native-level written and spoken UK English
  • An eye, and ear, for detail
  • A professional approach - all of our designers are client-facing
  • Comfortable working both independently and as part of a large, and sometimes very international, distributed team
  • A proven ability to learn quickly
  • Solid Microsoft Office skills, including Visio and Excel

Preferred Skills:

  • Background or interest in Computer Science or Software Engineering
  • Ability in one or more foreign languages
  • Hands-on experience in an agile project environment 

Education: A Masters/Bachelors degree in Human Computer Interaction, Linguistics, or a related subject

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