Sr. Telecommunications Engineer

Job ID
Information Technology - All Openings
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Job Summary

Expertise in the areas of voice network design, voice network implementation, voice network operations, voice network management and network optimization.  Ensure the Telecom Voice network is highly available and support all voice/telephony products and services.  Troubleshoot, isolate, and resolve all voice carrier issues and hardware problems. Plan, prepare, design, implement, operate and optimize the core voice network.  The voice network system includes a pool of proprietary media servers along with core session border controllers such as AcmePacket/Oracle SBCs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Others duties may be assigned


Network Design 

  • Defines functional requirements
  • Develops multi-vendor integration plans
  • Prepares technical design documentation
  • Develops engineering specifications and documents
  • Maintains and publishes a current flowchart the network 

Network Implementation 

  • Deploys highly reliable voice network components
  • Tests, certifies and documents equipment installation procedures
  • Reconfigures and upgrades network elements, systems and facilities
  • Tests, certifies and documents the network

Network Operations 

  • Responsible for network administration, service level monitoring, and network accounting practices
  • Completes network utilization analysis, with ongoing measurement of network performance against established network baselines
  • Maintains ongoing documentation of physical assets, logical topographies, policies and procedures
  • Completes network troubleshooting, fault detection, isolation, repair and restoration
  • Handles alarm management, problem diagnosis, and dispatch of service resources
  • Performs routine moves, adds and changes

 Network Management 

  • Monitors all communication lines, hardware, including problem isolation, determination, resolution, assisting, coordinating, and dispatching resources and equipment as required.
  • Provides Network Capacity analysis.
  • Prepares network documentation, technical papers and reports as required.
  • Defines problem, actions for resolution, and develops functional specifications.
  • Designs tactical plans in accordance with customer specifications.
  • Assumes responsibility for ensuring that a quality job is done right the first time, and promotes teamwork. Identifies, defines and measures the quality of support and service for customers, striving for continual improvement.

 Network Optimization 

  • Performs network traffic analysis and recommendations
  • Performs testing and evaluation of emerging equipment to support the delivery requirements of the network.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Minimum of a Bachelor’s Degree in CIS/Telephony, telecommunications management, electrical or computer engineering or a related field.  Five years’ experience; or equivalent combination of education and experience may be sufficient.
  • Extensive experience with VOIP/SIP deployments, protocol and fault isolation techniques. 
  • Experience in design and setup of carrier grade session border controller or AcmePacket/Oracle SBCs.
  • Extensive experience with analyzers such as Riverbed or Netscout.
  • Deeply understands SIP call flow and can analyze complicated call signaling using  packet analyzers
  • Experience with Carrier grade voice network administration including Telephony network design, implementation and monitoring.
  • Experience with voice TDM.
  • Professional experience in network management
  • Ability to understand and design VOIP based IP peering with other ISP or carriers.
  • Demonstrated ability to provide call detail analysis

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.


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