Nuance

Sr. Director of Enterprise PPMO

US-WA-Seattle | US-MA-Burlington | CA-QC-Montreal
Job ID
1-34343
Category
Professional Services - Software Development or Programming
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

 

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

 

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Job Summary

Enterprise Cloud Services (ECS) provides the end-to-end engineering, delivery and operational management for the Nuance Enterprise division’s Hosted & Cloud services. Our Customers are the Fortune 100.

The Sr. Director of Enterprise PPMO (Portfolio & Program Management Office) is responsible for driving a strategic and flexible program portfolio (~75 active projects) for Nuance Enterprise LoBs & Products that span DC-Hosted & Cloud-based solutions (what Nuance calls our Inbound, Outbound, and Nina Digital/Omni channels).   The PMO organization executes end-to-end delivery programs following Nuance’s best-practices & delivery methodologies (Agile & Waterfall) with effective project delivery oversight, prioritization and pipeline management.

This is a highly visible role, interfacing with senior executives across the business (Cloud Engineering and Operation, Professional Services, R&D, Product Management, and Sales). In addition to core PMO portfolios management responsibilities, you will be responsible for a team focused on Business & Operational Analytics and Intelligence, and a team focused on overall technology Demand Management for the Enterprise business unit.  Part of the portfolio will also be to drive special programs for continuous improvements and cost savings or other strategic initiatives.

Key Responsibilities:

  • PMO - Responsible for managing the PMO for successful delivery of Enterprise Cloud programs across all solution types:
    • Infrastructure buildout (for Customer and/or Internal deployments)
    • Products/Platforms releases to the Cloud environment (Nuance hosted & Public Cloud)
    • Corporate Security projects (new tools, remediation efforts, etc.)
    • Cost savings/improvement/strategic initiatives
  • Analytics & Reporting - Responsible managing the business analytics & reporting team. This team is responsible for Customer billing & reporting, development of reports to tack KPIs for improved business intelligence and real-time analytics.
  • Infrastructure Demand Mgmt - Responsible for the ECS demand management team. This team is focused on the assessment of existing capacity, projections of future growth, the determination of how that demand will be met and ensuring partner teams execute to ensure capacity.

Additional Responsibilities:

  • Responsible for collaborating with senior executives to prioritize project portfolio based on company objectives in a dynamic and fast-paced business environment. Manage changing functional needs, resource capacity constraints, risk exposure, and interdependencies.
  • Plan, implement and continuously improve project management, business analytics, and demand management best practices to maximize operational effectiveness.
  • Develop Enterprise Services resourcing plans to ensure optimum support for projects and for the day-to-day operational activities, labor forecasting and fiscal year planning.
  • Provide regular visibility to program status (key decisions, dependencies, issues, risks, metrics) on a standard cadence through status reporting and program / workstream reviews.

Qualifications

  • 12+ years Project Management experience
  • 5+ years leading /managing a PMO
  • 5+ years managing/leading Business or Ops Analytics/Intelligence teams
  • 3+ years in relevant Cloud/IaaS experience

Required Skills:

  • Strong, can-do attitude and a high degree of tenacity and drive. High energy, ability to prioritize, desires to work in a results-oriented fast growth environment
  • Expertise in program delivery of cloud solutions (SaaS, PaaS, IaaS, distributed data & systems)
  • Proven ability to frame and structure problems, projects, and initiatives, and synthesize complex information from a multitude of resources into an achievable and actionable plan
  • Proven track-record of delivering technology projects within established project constraints (on-time, on-budget, within scope, high quality)
  • Demonstrated experience with strategic and operational planning, resource allocation, leadership technique, and coordination of people and resources
  • Skills include strong business acumen, future-thinking, strategic, accountable, collaborative, and proactive, all complementing strong tactical execution skills

Education: Bachelor’s Degree in the field of computer science, engineering, business administration, information systems or related field, Master’s degree preferred

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

 

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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