At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
Enterprise Cloud Services (ECS) provides the end-to-end engineering, delivery and operational management for the Nuance Enterprise division’s Hosted & Cloud services. Our Customers are the Fortune 100.
The Sr. Director of Enterprise PPMO (Portfolio & Program Management Office) is responsible for driving a strategic and flexible program portfolio (~75 active projects) for Nuance Enterprise LoBs & Products that span DC-Hosted & Cloud-based solutions (what Nuance calls our Inbound, Outbound, and Nina Digital/Omni channels). The PMO organization executes end-to-end delivery programs following Nuance’s best-practices & delivery methodologies (Agile & Waterfall) with effective project delivery oversight, prioritization and pipeline management.
This is a highly visible role, interfacing with senior executives across the business (Cloud Engineering and Operation, Professional Services, R&D, Product Management, and Sales). In addition to core PMO portfolios management responsibilities, you will be responsible for a team focused on Business & Operational Analytics and Intelligence, and a team focused on overall technology Demand Management for the Enterprise business unit. Part of the portfolio will also be to drive special programs for continuous improvements and cost savings or other strategic initiatives.
Education: Bachelor’s Degree in the field of computer science, engineering, business administration, information systems or related field, Master’s degree preferred
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.