Senior Sales Engineer (Contact Center)

MX-Mexico City
Job ID
Sales - All Openings
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Job Summary

The Sales Engineer will support the North LATAM Enterprise Sales team with technical elements of the pre-sales activities working in diverse industries to support the Enterprise portfolio of Nuance products and solutions marketed in the North LATAM region. 




  • Working directly with clients to help them understand the technical aspects of Nuance solutions and develop possible sales scenarios. Helping convince prospects of the value of our products, services and Nuance in general
  • Elaborating functional and feature requirements of the target application with customer/partner for speech-enabled applications
  • Working with the Sales Managers and the Professional Services team to develop work estimates and statements of work for tailored speech applications and technology integration based on preliminary requirements
  • Technical lead qualification
  • Providing technical content to sales proposals
  • Technical and sales training, maintaining communication with the counterparts, ensuring the proper and current information flow from and to the account
  • Providing feedback to the Product Management organization on the technical requirements in the market and application ideas
  • Product demos at customers / partners
  • Technical presentations
  • Technical support case qualification and providing some technical support locally


Number of Years of Work Experience: 5 - 10 Years


Required Skills: 

  • A proven track record of relevant industry experience (Speech Technology, IVR/Mobile/Web Applications)
  • Interest in automated speech recognition applications and mobile/web applications
  • Project management & customer facing experience and skills
  • Familiarity with web and mobile application technology and architecture (standards, platforms, processes, etc.)
  • Eager and able to work in a multicultural environment
  • Comfortable in making presentations and speaking to an audience
  • Very good communicator
  • Native speaker of Spanish or extremely proficient
  • Extremely proficient in written Spanish
  • Fluency in English (written and spoken)
  • A team player
  • A self-disciplined and self-motivated individual, able to work with a minimum of direct supervision
  • Ready and able to travel (mostly in the North LATAM region, occasionally Europe or US)

Preferred Skills: Portuguese language(s) skills a plus


Education: Engineering background (e.g. Electrical Engineering, Computer Science or similar)

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