Training Lead

Job ID
Clinical Documentation - Clinical Documentation
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.


Join our Mobile team…intelligent systems now ready for the road. We are passionate about developing intelligent interfaces that enable people to talk to their cars, phones, devices, and other smart “things”.


Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.


Join our Imaging team…greater document flexibility for more personal productivity.  We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.

Job Summary


This position is part of a dynamic group of experienced trainers who train Epic, Dragon Medical and other software. This role works with clinical staff to help them acquire skills that support organizational needs. Trainers must be knowledgeable in their field and possess a solid technical aptitude. This position requires excellent communication skills and the ability to explain complex subjects in a clear and interesting way.



The Training Specialist works with customers and their clinical staff to help them acquire skills that support organizational needs. This could include designing and implementing the customer’s clinical documentation strategy, training on the NMC console, and help desk training. This person will also be able to work with clients to evaluate the effectiveness of their documentation strategy and offer improvements as needed. Internally the Training Specialist will assist training management with onboarding and staff development.


This may include some classroom based training of 4-8 students (providers, nurses, or other ancillary clinical staff), and may also involve 1:1 training and optimization. The Training Specialist may work with internal and client trainers to deliver Train the Trainer (TTT) and virtual training.


Key Responsibilities

  • Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
  • Support, mentor and evaluate client trainers and new employees
  • Develop and update training materials as needed
  • Plan and implement training in-services for the internal training team
  • Serve as a subject matter expert on internal and external project teams
  • Assess training effectiveness to ensure incorporation of taught skills and techniques
  • Present training in an engaging, professional manner that meets the needs of learners
  • Keep and report data on completed courses, training summaries, absences, issues, etc.
  • Work with the client to assist in identifying, documenting, and resolving training and/or system issues
  • Understand the advanced settings and customization options of the product
  • Troubleshoot many issues on the spot and escalate appropriately
  • Diagnose less common issues and make recommendations to the client on how to solve those issues
  • Track time accurately to ensure prompt invoicing
  • Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
  • Give full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate
  • Maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities
  • Exercise professional behavior at all times; be reliable, trustworthy, courteous and committed
  • Maintain quality service by establishing and enforcing organization standards
  • Evaluate training by evaluating effectiveness of training to specific job applications
  • Maintain technical knowledge by attending educational workshops; reviewing publications
  • Contribute to team effort by accomplishing related results as needed


Skills, Knowledge, Experience & Education

  • Bachelor's degree or equivalent experience (7 years work experience)
  • Excellent writing and analytical skills (required)
  • 5 years work experience using, training, or supporting Epic EHR (required)
  • Proficiency with Microsoft Office products (required)
  • Proficiency with on line meeting tools (GoToMeeting, WebEx, etc.)
  • A demonstrated track record of consistently meeting and/or exceeding performance expectations
  • NMC Admin Experience
  • 5 years experience as a trainer
  • Clinical experience is a plus
  • Formal education in adult learning methods preferred
  • Skilled in quickly establishing collaborative working relationships with stakeholders, and excellent interpersonal skills, with a focus on coaching and motivational skills, enthusiasm and a positive attitude
  • Remains informed about industry trends, learning research, and emerging technologies
  • A demonstrated track record of providing excellent customer service, and acting with a “serving others” mindset


Work Environment & Expectations

This can vary by customer training site, but at a minimum, the employee should anticipate the following:

  • Travel up to 75% (predominantly air travel)
  • May include a basic office setting and can be either onsite at any Nuance office location or remote work from home (provided the home environment has a suitable designated area)
  • Capable of standing for long periods of time
  • Able to lift and transport 50 pounds
  • Must be able to meet medical and other client compliance requirements
  • Valid driver's license and the ability to rent a car
  • Able to obtain a passport
  • Additional work hours including weekends as required


Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.


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