Senior Technical Writer

US-MA-Burlington | CA-QC-Montreal
Job ID
Research & Development - Software Development or Programming
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Job Summary

Develop documentation for end users, application developers, system administrators, and system integrators using various Nuance telephony, speech, and natural language products. Immediate projects include planning and authoring documentation for the next evolution of Nuance’s core recognition and natural language understanding engines. This position reports through a technical writing manager but will be assigned to work directly with the development team for each assigned project.




Member of the team that produces documentation for Nuances Enterprise products, including application development (SDK) and tuning products, and application hosting frameworks. May work on documentation for a variety of audiences, including developers, system integrators, system administrators, and business and IT managers. Will work closely with development, services, operations, and marketing throughout the development process to identify documentation requirements and schedules, as well as provide input on product design and usability. Must be able to understand product functionality (via both subject matter expert input and hands-on usage), map it to specific audience needs, and implement content accordingly. Must be able to work within an Agile framework with a distributed team of contributors


Number of Years of Work Experience: 5+ Years


Required Skills: 

  • Experience authoring highly technical documentation for developers and system administrators as well as user-friendly documentation for less technical business users
  • Familiar with at least one modern programming language (for example, Java or Objective C)
  • Experience with MadCap Flare
  • Experience with online documentation publishing tools
  • Ability to manage a documentation project and work directly with technical and marketing team members
  • Self-directed, fast learner, flexible
  • Experience with Agile development processes and tools
  • Ability to work productively in a geographically distributed environment

Preferred Skills: 

  • Familiar with web development and publishing paradigms
  • Experience with CSS
  • Experience with topic-based writing paradigms and information architecture best practices

Education: Bachelor’s degree or higher, or equivalent experience

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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