Nuance

Fulfillment Specialist

HU-Budapest
Job ID
1-34583
Category
Customer Service / Support - All Openings
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

 

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Job Summary

Our busy international Fulfilment team in Budapest is looking for a new Fulfilment Specialist to join them. You will work with both internal and external customers as well as other departments such as sales support and order handling.

The role and duties are very varied and you’ll never get a chance to be bored!

 

Responsibilities:

  • Your main duties are the license key/file and fulfilment creation for orders released for realisation as well as answering and actioning incoming customer emails.
  • Your will be working with many different technologies and need to be confident in learning new IT products and how they work as we work with 20+ license tools
  • You are also required to document related procedures
  • You are responsible for ensuring that SLA’s communicated to customers are kept and ensure that no backlog is built

 

Required Skills:

  • Fluent in both English and Hungarian and also able to interpret technical language in released orders/fulfilment requests
  • Happy working in an environment that is busy and at times quite stressful, especially at quarter end
  • Switched on and competent at picking up new skills and technologies
  • Effective communication skills, you will be dealing with varied teams and customers By email and phone
  • Open and helpful personality

 

Preferred Skills:

  • Additional language(s)
  • Shared service centre experience
  • ERP and order administration experience (Oracle is a plus
  • Education: College

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