• Sr Technical Project Manager

    Location US-Agoura Hills
    Job ID
    1-34649
    Category
    Professional Services - Software Development or Programming
    Pos. Type
    Full Time
  • Company Overview

    At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

     

    Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

     

    Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

    Job Summary

    The Technical Project Manager will work with internal and external stakeholders to define technical scope, collect technical requirements for our clients’ websites and project manage the implementation of work.        

     

    Responsibilities: 

    • Work closely with Clients, Client Service Managers, Project Managers, Network Operations, Digital Optimization and Deployment teams to determine project and work flow requirements
    • Assist in scope and Level of Effort (LOE) definition of projects
    • Work with business stakeholders to define project scope, objectives, requirements, tasks, milestones, and measures of success and customer satisfaction
    • Represent TC technical teams in client meetings for scoping, requirements and project updates
    • Resolve project, design, or resource issues before they cause schedule delays
    • Provide project progress reports to project team, stakeholders, and management
    • Create aggregate project views and timelines for internal teams
    • Manage defect tracking, risks, and open action items by project
    • Oversee site immersion process, configuration build out and coordinating test documentation where appropriate
    • Work with Network Operations Team to oversee CMR (change management request) process, release process and work assignments for weekly release
    • Maintain an attitude of commitment and exhibit responsibility for the needs of team members and external customers

    Number of Years of Work Experience: 3+ Years

     

    Required Skills: 

    • B.S. in Computer Science, Information Systems, Business Administration, or equivalent
    • 1-2 years’ experience in a technical project management in a client-facing web environment; design/digital agency experience preferred
    • Understanding of development process: development, testing, and deployment as well as work breakdown, dependencies, responsibilities
    • Experience running and documenting effective meetings
    • Attention to detail, and verbal and written communications for technical and non-technical audiences
    • Familiarity with JavaScript, HTML, CSS, and other front-end web technologies. Hands on experience is preferred.  Ideally, TC Deployment Engineer experience.     

    Education: Bachelor's Degree in related field is preferred

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

     

    Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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