Senior PCI Compliance Program Manager

Job ID
Information Technology - Program Management
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.


Join our Mobile team…intelligent systems now ready for the road. We are passionate about developing intelligent interfaces that enable people to talk to their cars, phones, devices, and other smart “things”.


Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.


Join our Imaging team…greater document flexibility for more personal productivity.  We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.

Job Summary


The Senior PCI Compliance Program Manager will be responsible for planning, managing information security projects, and coordination of activities associated with the Payment Card Industry Data Security Standard for the Nuance Communications Enterprise Cloud Services (ECS) organization. This is a highly visible role responsible for driving execution with product, infrastructure, application and quality teams to ensure Nuance hosted solutions comply with PCI DSS. Responsibility includes on-going management and execution of security related projects with overall responsibility for success by executing to plan, and execute projects on time, within scope and within budget.  The individual must also manage stakeholder relationships and be able to communicate effectively with internal senior management, across teams and with external business partners.



  • Execute a comprehensive PCI DSS audit program, define PCI program strategy for ECS organization, identify goals and success criteria, drive the development and implementation of key goals, objectives, and success criteria with key stakeholders.
  • Responsible for PCI scope management, including defining PCI scope (understanding PCI segmentation environment), maintaining existing scope, and understanding how changes to architecture or services impacts future scope.
  • Educates and mentor technical teams on PCI DSS and facilitates embedding compliant practices into the way ECS operates.
  • Manage and coordinate the activities associated with annual PCI audits including coordination with other departments such as R&D, Application Dev teams, Security and Compliance teams, etc.
  • Work closely with project managers on a variety of security projects from requirements to deployment in production
  • Provides guidance and leadership on how to effectively improve compliance with regulatory, industry and contractual obligations related to PCI and other compliance frameworks.
  • Interface with clients on an as-needed basis. Serve as an escalation point of contact between vendor/clients/business units and the information security/compliance teams related to PCI.
  • Ensure metrics for key processes to allow for accurate status reporting and trending to assist in review of current processes, and identify areas for performance/continuous improvement. Develop and present compliance status clearly and effectively to senior leadership identifying areas of progress, blockers and strategy to timely resolve.



  • Education: Bachelor's Degree (Master's a plus)
  • Experience: 7+ years of security related project management experience in a technology-related product development and/or Professional Services organization. Proven skills with the management and implementation of controls and processes related to PCI DSS.


Required Skills:

  • 7+ years of security related project management experience in a technology-related product development, Professional Services organization or S/W hosting organization servicing Fortune 500 clients.
  • Proven skills with the management and implementation and monitoring controls and processes related to PCI DSS
  • Strong project management skills with proven track record for delivering results
  • Evaluating and making recommendations/decisions on technical options as appropriate.
  • Information Security or related professional experience
  • Certification in QSA, ISA, CISSP, CISA, or other relevant qualifying certifications
  • Good understanding of the software development lifecycle.
  • Experience coordinating and/supporting IT business processes.
  • Excellent written and verbal communication skills.
  • Ability to work with a minimal direct supervision and multiple projects in parallel.
  • Experience in initiating, conducting and facilitating discussions with multiple stakeholders, and ability to bring all to an agreement and to translate the results into cohesive and actionable plans.
  • Self-starter with high energy to meet the needs of a demanding business and IT environment


Preferred Skills:

  • Strong can-do attitude and a high degree of tenacity and drive to work in a difficult fast paced environment
  • PMP Certification desired but not required
  • Scrum/Agile Methodology

Understanding of cloud computing services

Additional Information

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: . If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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