Field Service Engineer

Job ID
Professional Services - Software Development or Programming
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.


Join our Mobile team…intelligent systems now ready for the road. We are passionate about developing intelligent interfaces that enable people to talk to their cars, phones, devices, and other smart “things”.


Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.


Join our Imaging team…greater document flexibility for more personal productivity.  We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.

Job Summary

The Dragon Medical Implementation Engineer position is responsible for the technical implementations of Dragon Medical software. This includes architecting, implementing, and troubleshooting of the solution




  • Provide customer implementation guidance with regards to application needs during new customer implementations of Dragon Medical and upgrades based on best practice experience.
  • Identify, recommend, and implement system configuration recommendations and perform remote system installations and configurations.
  • Resolve advanced product hardware and software application problems via on-site/telephone with customers.
  • Provide guidance, expertise, and consulting to customer’s end users in the assessment of application design, application use/efficiency, and training needs.
  • Assist with full implementation of Dragon Medical consisting of SQL Server, Microsoft IIS, Microsoft WebDAV, Windows Server, and Desktop packaging for mass-deployment of software applications.
  • Manage timelines and project milestones via project management standards.
  • Responsible for functional and technical remote training of customers.



Number of Years of Work Experience: 5


Required Skills: 


  • 5+ years’ experience with desktop and server operating systems
  • 5+ years’ experience in IT (healthcare IT experience preferred)
  • Knowledge and proven application of at least one programming language or specialized IT skill
  • Previous experience administering or implementing organizational software such as Microsoft Exchange or Active Directory
  • Previous experience participating in or leading projects is required
  • Excellent communication skills

Education: Minimum of associate’s dregree

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.


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