Nuance

Entry Level - Sales Engineer

UK-Remote
Job ID
1-34727
Category
Sales - All Openings
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

 

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

 

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Job Summary

Exciting opportunity for an enthusiastic individual with good people and technology skills to join a dynamic team focusing on delivering Nuance's Omni-Channel solutions to leading banking, telecoms and government customers in the UK and Spain.

 

This role involves working with peers and management to solve organisations' business problems in customer acquisition and customer care using Nuance's award winning digital, voice and security products, powered by Artificial Intelligence technology.  This is an opportunity to become part of a winning team in this rapidly growing sector.

 

The role includes providing support and oversight for back office tools and processes, assisting with sales work flows, and working with Senior Sales Engineers on customer facing material  - all while gaining first hand experience of solution sales leading to further career development opportunities in sales, sales engineering, or professional services.

 

Principal Duties

 

  • Assist with creation of draft versions of Statement of Works (SOWs), Proposals, and Term sheets
  • Assist with creation of pricing estimates for Nuance product license sales
  • Assist with Request for Proposal (RFP) responses
  • Help to build demos and presentations for clients.
  • Presentation assistance - research customers, track down and document existing systems, organize info
  • Create Visio diagrams used for estimates and proposals for clients.
  • Monitor and track status of customer facing document using Salesforce
  • Be a regional system administrator for internal SE web sites used to store tools and customer facing documents. Example: Jive, SharePoint, SalesForce.com (SFDC), OneNote
  • Create and maintain various templates for Proposals, Statements of Work (SOW), Term Sheets and Return On Investment (ROI) tools.
  • Maintain and update the internal estimating Excel tool macros
  • Maintain best practice and standards documentation for the SE team

 

Skills and experience required

 

  • Ideally at least 1 to 2 years working commercial experience 
  • Excellent communication skills, including verbal, written, and presentation skills
  • Proficiency with Microsoft Office products.
  • Experience and skills with Visual Basic and building macros and tools in Word or Excel.
  • Ability to travel at least 30% of the time.
  • Self-motivated with an ability to function with little oversight.
  • Ability to function in a team and an office environment.
  • Ability to manage multiple concurrent projects and deliverables with varying deadlines.

 

Preferred skills

 

  • Other European languages a plus.
  • English and Spanish technical writing skills.
  • Experience in the software solutions space.
  • Experience in a customer facing role.

 

Education

 

  • Bachelor's Degree. Preference for computer science or engineering-related content, but any degree providing relevant experience for the role will be considered.

Additional Information

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf . If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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