Nuance

Principal Systems Engineer

CA-QC-Montreal
Job ID
1-34771
Category
Professional Services - Systems Engineering
Pos. Type
Full Time

Company Overview

Chez Nuance, nous donnons aux gens la possibilité d'interagir naturellement avec leurs divers appareils connectés et le monde numérique autour d'eux. Nous créons un monde où la technologie pense et agit de la façon dont les humains le font en concevant des modes d'interaction avec la technologie plus intuitifs.

Notre technologie agile utilise des analyses et des algorithmes avancés pour transformer l'inanimé en animé et transformer des processus complexes en processus simples.

 

L’équipe TI Globale de Nuance est dédiée au support des employés et de l’entreprise. Elle utilise son expertise et offre des solutions techniques afin d’améliorer l’efficacité de l’entreprise, assurer la sécurité et la confidentialité des données ainsi que l’implantation de nouvelles initiatives pour créer l’innovation. Notre équipe est composée de gens curieux, pouvant résoudre des problèmes en utilisant des perspectives nouvelles et qui aiment collaborer pour transformer et repenser les TI.


At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

The Nuance Global IT team is focused on supporting the company and employees with technical solutions and expertise that help the business run more efficiently, ensure security and data privacy, and support new IT infrastructure initiatives that drive innovation. Our team is composed of problem solvers with constant curiosity and different perspectives who love to collaborate to transform and rethink IT.

Job Summary

The Systems Engineer works as a key member of the Network Services in the Nuance on Demand team to provide Nuance customers with large-scale enterprise voice and mobile deployments that automate access to information and services over multiple channels and mediums. You will be responsible for solution (deployment) architecture, infrastructure definition, network connectivity, and the deployment of technical solutions that meet clients’ business and ROI objectives.

 

Responsibilities:

  • Engineer technical solutions to solve our clients' business problems and that meet and exceed automation and ROI objectives.
  • Managing the technical specification of the infrastructure architecture and design of the IVR and Outbound platform solution including environment specifications throughout the deployment lifecycle.
  • Support, Architecture Design and Integration of the Cloudera platform including Hadoop, Hive & Hbase
  • Providing cross-functional technical leadership on project teams.
  • Interacting with our clients' counterpart and internal teams to solicit system-level technical requirements and resolve technical issues.
  • Leading the development and documentation of the technical requirements and solutions architecture of the voice/mobile solution.
  • Acting as the face of Network Services for client and Sales team for all new and existing deals related to hosting.
  • Help with the RFI/RFP/Quoting process
  • Providing technical support to Project Management, Network Engineering, Infrastructure Engineering and Operations.
  • Working closely with the Project Management to actively support Project objectives, schedules and deliverables
  • Planning and designing the physical deployment of a solution:
  • Design system, network and rack layout for different projects so that they meet general deployment guidelines
  • Work with system administrators and network engineer to define and document the location of the various virtual machines, required subnets and VLANS, VIPs, firewall rules
  • Create application architecture designs to meet requirements of customer projects
  • Design layout and configuration of hardware and systems based on project requirements
  • Be responsible for the interrelated architectures of the NOD application platforms including the integrity of design, communications, interfaces between subsystems, and supporting databases.
  • Third-level support for deployed systems

Knowledge, Skills and Qualifications:

  • Strong Agile, DevOps and Cloud experience is essential
  • Experience with customer interaction experience is required
  • Experience in hosted operations with large scale deployments
  • Experience with supporting internet facing applications and solutions
  • Experience with Administration of major operating systems including Linux, Solaris and Windows
  • Experience with designing and configuring systems and network hardware and storage solutions
  • Experience programing and scripting to automate and solve challenges
  • Experience with Internet protocols, geo-graphic redundancy concepts and routing
  • Experience working in controlled environments under SOX and PCI regulations
  • Experience designing and architecting solutions for custom software
  • Experience and in depth knowledge of Cloudera, Hadoop, Hbase & Hive
  • Experience with Big Data and Large scale data warehouse platforms
  • Experience with Open Source technology such as Apache, Tomcat
  • Experience with multi-tenant hosting, SaaS and IaaS
  • Experience with Datacenter Automation such as Puppet
  • Experience with Version Control Systems such as Git and SVN
  • Experience developing design documentation and diagrams
  • Knowledge of mobile application development and deployment methods
  • Knowledge of database subsystems including Oracle for reporting, data warehouse and disaster recovery
  • Demonstrated ability to work effectively in a fast-paced, changing environment
  • Demonstrated problem solving, capacity planning and operations process creation skills
  • Excellent leadership, interpersonal and communication skills
  • Attention to detail with methodical problem-solving approach
  • Good knowledge in current IT technology including Windows Server, Linux, VMware and Cisco Networking
  • Familiarity with the following technologies; IVR, CTI, SS7, SIP, RTP, Cisco ICM, Cisco 5400, VMware, Cisco ASA, Server Load balancing, MPLS, BGP, OSPF is a plus

Number of Years of Work Experience: Minimum 8 years of working experience as a Solutions Architect or equivalent role

 

Education: BS in computer Science/Engineering or equivalent technical degree

Additional Information

In Montreal:

What we offer !

Unique environment for collaborative teamwork on cutting-edge technology:

  • Location is in the heart of downtown
  • Flexible hours
  • Transit reimbursement and parking

Contributing to and collaborating with international teams that drive innovation

  • Competitive benefit package:
  • 4 weeks’ vacation
  • 10 paid sick days
  • Bonus Plan, Group RRSP, Deferred Profit Sharing Plan, Employee Stock Purchase Plan

Award-winning Top Employer:

  • Canada's Top 100 Employers – 7 consecutive years
  • Montreal’s Top Employers – 6 consecutive years
  • Canada's Top Employers for Young People - 3 consecutive years

Ce que nous offrons!

Un environnement unique et collaboratif où vous travaillez avec les technologies de pointe :

  • Situé au cœur du centre-ville de Montréal
  • Horaire flexible
  • Allocation de transport en commun et de stationnement
  • Travail de concert avec des équipes à l’international afin de repousser les limites de l’innovation

Programme d’avantages sociaux concurrentiel :

  • 4 semaines de vacances
  • 10 congés de maladies payés
  • Régime de bonus annuel, REER collectif, Régimes de participation différée aux bénéfices (RPDB), Régime de rachat d’action pour les employés

Gagnant de prix à titre de meilleurs employeurs :

  • Canada's Top 100 Employers – pour 7 années consécutives
  • Canada's Top Employers for Young People - pour 3 années consécutives

In Waterloo:

What We Offer!

Unique environment for collaborative teamwork on cutting-edge technology:

  • Convenient location
  • Free parking
  • Flexible hours
  • Contributing to and collaborating with international teams that drive innovation

Competitive benefit package:

  • 4 weeks’ vacation
  • 10 paid sick days
  • 11 paid holidays
  • Bonus Plan, Group RRSP, Deferred Profit Sharing Plan, Employee Stock Purchase Plan

Award-winning Top Employer:

  • Canada’s Top 100 Employers – 7 consecutive years
  • Canada’s Top Employers for Young People – 3 consecutive years

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.