• Principal DevOps Engineer

    Location US-GA-Atlanta
    Job ID
    Research & Development - Systems Engineering
    Pos. Type
    Full Time
  • Company Overview

    At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


    Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


    Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.


    Join our Mobile team…intelligent systems now ready for the road. We are passionate about developing intelligent interfaces that enable people to talk to their cars, phones, devices, and other smart “things”.


    Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.


    Join our Imaging team…greater document flexibility for more personal productivity.  We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.

    Job Summary

    The DevOps organization at Nuance Healthcare is the cornerstone of the SaaS initiative, driving deployment excellence and product quality through a software-defined approach to operations and infrastructure.  We are looking for an individual with a passion for both development and infrastructure, who dreams of programmatically controlling the full stack needed to run high quality SaaS products.  
      The Principal DevOps engineer will be part of a dynamic team, collaborating with the R&D organization to build out a release pipeline for their products and services.  The DevOps engineer will be participating by helping to ensure the infrastructure portion of the service stack has an SDLC and that the processes and environments force quality and correctness into the dev/test cycles prioritizing service Availability, Performance, Capacity, Security and Compliance.
      The successful candidate will be recognized as a powerful voice in the devops/infrastructure-as-code domain, able to articulate deep and broad knowledge in a SaaS environment.


    • Demonstrate unusually high levels of ownership, accountability and follow-through.
    • Drive architectural evaluations including requirements gathering and POCs for technology within the platform space such as caching layers, application servers, data repositories and more.
    • Participate in and strongly contribute to architectural reviews and discussions of test/release process. Provide unwavering support & collaboration for the software/qa engineers on SaaS projects. 
    • Ensure that new and existing products sport automated deployment, and remote execution-based remediation scripts which can be handed off to 24x7 NOC organizations. 
    • Participate in the testing of functionality, operability, deployment, and performance for application or infrastructure changes.
    • Evangelize SDLC processes for infrastructure change.
    • Participate in tool authoring, integration and extension via REST or SOAP.
    • Drive, define and deploy system monitoring with threshholds and actionable alerts.
    • Mentor junior engineers and those to whom SDLC over Infrastructure is still unknown
    • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for secure



    Number of Years of Work Experience: 8+


    Required Skills:

    • Ability to author documentation and runlists.
    • 4+ years of experience in a SaaS environment
    • Strong opinions on monitoring and management for the full stack.
    • Strong deductive and analytic capabilities which demonstrably lead to fast resolution and subsequent proactive action.
    • An infrastructure expertise: network, database, operating systems ( Windows and Linux highly preferred ) or storage . PLUS – automation skills: Perl, Python, Ruby or OO Perl.
    • Experience with Agile, Scrum and DevOps concepts.
    • Ability to explain and evangelize cloud computing best practices.
    • Configuration Mgmt or Orchestration with Ansible, SaltStack, Puppet or Chef required.
    • Experience with Azure or AWS a big plus.
    • Experience with software build and release engineering a plus.
    • Proactive mindset as must

    Education: Bachelor's Degree


    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


    Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.


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