Nuance

Junior Systems Engineer

CA-QC-Montreal
Job ID
1-34849
Category
Research & Development - Systems Engineering
Pos. Type
Full Time

Company Overview

At Nuance, we are hard at work creating a world where technology thinks and acts the way people do. As a leading provider of voice and natural language understanding solutions, we design the most human, natural, and intuitive ways of interacting with technology.  We partner with the best and largest companies around the world – including banks, hospitals, airlines, carriers, and car manufacturers – to improve service, make their businesses and products run more smoothly, and create a better experience for their customers.  Built into contemporary systems, our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate, reduce complicated processes into simple ones, and, above all, empower people with the ability to seamlessly interact with their connected devices and the digital world around them.

 

Our solutions make people’s lives easier at home, in the office, and on-the-go, so that they can spend their time on the things that matter most to them.

 

Aperçu de l’entreprise:

 

Chez Nuance, nous travaillons avec acharnement et passion à la création d’un monde où la technologie pense et agit de la façon dont les humains le font. À titre de chef de file en matière de solutions de compréhension de la voix et du langage naturel, nous concevons des outils permettant une interaction plus humaine, naturelle et intuitive avec la technologie. Nous collaborons avec les entreprises les plus reconnues du monde entier incluant des banques, des hôpitaux, des compagnies aériennes, des transporteurs et constructeurs automobiles afin d’améliorer la qualité de leur service, de rendre leur production et leur fonctionnement plus harmonieux, et d’assurer une meilleure expérience client. Intégrée aux systèmes modernes, notre technologie agile est basée sur des analyses et des algorithmes avancés donnant vie à l’inanimé, transformant les processus complexes en processus simples et, surtout, offrant à l’Homme la capacité d'interagir avec les appareils connectés et le monde numérique autour d'eux.

 

Nos solutions facilitent le quotidien de leurs usagers à la maison, au bureau, sur la route, et ce, leur permettant ainsi de consacrer plus de temps à ce qui est essentiel pour eux.

Job Summary

As part of the release team, this individual will be working with an international team on the care and management of VMCS and other Mobility products. The team member will assist in planning and executing software updates, build and update automation processes, and ensure the service quality for all customers. This role will require occasional off-hours support during maintenance activities and service incidents.

This is an exciting time as we transition our services to the Public Cloud. Therefore, experience of operating in both private and public clouds (Azure, AWS) would be highly advantageous.

Key technologies include Linux, Docker, Kupernetes/Mesos, Bamboo, Puppet, and other tools. Experience in a modern scripting language (Python, Perl, Ruby) strongly desired. Nuance uses many proprietary applications and an ability to learn and debug software in a collaborative environment is essential.

 

Responsibilities:

  • Automate and deploy software updates to VMCS and other Mobility products without customer impact
  • Maintain and manage existing systems within both the public and private cloud with a target of 99.999% availability.
  • Collaborate with Engineering, QA, and hosting teams during and after service incidents to resolve problems quickly and build processes or improvements.
  • Design and maintain automation using Puppet, scripting languages, or container systems.
  • Respond quickly to security notifications to evaluate impact on Nuance customers and to release improvements as needed

Number of Years of Work Experience: 5 years’ industry experience w/Bachelors; 3 yrs w/Masters

 

Required Skills: 

  • High level Linux administration skills with an understanding of kernels, security fundamentals. Experience building Linux hosts in both the private and public cloud.
  • Network fundamentals including TCP/IP, TLS, security fundamentals, NAT, firewalls, and VPNs
  • Excellent debugging and analytic skills; be able to systematically determine the root cause of a problem and resolve it quickly
  • Scripting and automation skills including Puppet and at least one modern scripting language (Python, Perl, Ruby).
  • Hand on Public Cloud Experience (Azure, AWS, OpenStack, etc).
  • Working knowledge of containers, docker and Kubernetes.
  • CI/CD experience (Bamboo, Jenkins, concourse).
  • Experience of working in virtual/global teams.

  • Self-motivated, highly proactive with a customer service philosophy and attitude.
  • The ability to produce metrics, KPIs and perform trend analysis.
  • Effective communication skills both verbal and written as well as presentation skills.
  • An independent thinker with the ability to make sound technical decisions using the information at hand.

 

Preferred Skills: 

  • Experience working with code repositories (git, subversion or similar)
  • Exposure to IT Service Management Tools (JIRA, Remedy, Service NOW or equivalent)
  • Knowledge of Log Collection tools (Elastic Search, Splunk, ELK or equivalent).

 

Education : Degree level or equivalent

Additional Information

What we offer !

 

Unique environment for collaborative teamwork on cutting-edge technology:

  • Location is in the heart of downtown
  • Flexible hours
  • Transit reimbursement and parking
  • Contributing to and collaborating with international teams that drive innovation

 Competitive benefit package:

  • 4 weeks’ vacation                           
  • 10 paid sick days
  • Bonus Plan, Group RRSP, Deferred Profit Sharing Plan, Employee Stock Purchase Plan

 Award-winning Top Employer:

  • Canada's Top 100 Employers – 6 consecutive years
  • Montreal’s Top Employers – 6 consecutive years
  • Canada's Top Employers for Young People - 2 consecutive years

 

Ce que nous offrons!

 

Un environnement unique et collaboratif où vous travaillez avec les technologies de pointe :

  • Situé au cœur du centre-ville de Montréal
  • Horaire flexible
  • Allocation de transport en commun et de stationnement
  • Travail de concert avec des équipes à l’international afin de repousser les limites de l’innovation

 Programme d’avantages sociaux concurrentiel :

  • 4 semaines de vacances
  • 10 congés de maladies payés
  • Régime de bonus annuel, REER collectif, Régimes de participation différée aux bénéfices (RPDB), Régime de rachat d’action pour les employés

 Gagnant de prix à titre de meilleurs employeurs :

  • Canada's Top 100 Employers – pour 6 années consécutives
  • Canada's Top Employers for Young People - pour 2 années consécutives

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