Accounts Receivable Collector

Job ID
Accounting / Finance - Accounts Payable / Receivable
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

Job Summary

The A/R Collections Specialist position is focused on researching, identifying, and resolving issues relating to customer past due balances.  Specialist will perform all activities necessary to collect, manage, and resolve outstanding invoices.  Responsible for the upkeep of reports deemed necessary to obtain information on status of credit, collection and write off activity to ensure sound receivables, maximize sales and to prompt conversations of receivables into cash keeping a portfolio under 60 days.  Reports to Manager, Accounts Receivable



  • Initiates collections calls in accordance with established policy/goals and within contractual terms.
  • Collects receivables within stated term of accounts and not to exceed 90 days of invoicing with concentration on quick turn-around of receivables to cash.
  • Encompass full understanding of the Quote to Cash process in an effort to work more effectively and efficiently with transaction agents, sales agents, contract administration and supply chain.
  • Investigates issues related to delayed collections; bringing necessary data and recommendation to the immediate attention of supervisory staff for resolution.
  • Maintain accurate data and backup on collection activity for management’s evaluation of aged accounts.
  • Investigates past due balances and develops recommendations, escalates issues outside of policy to Accounts Receivable Manager and communicates decisions to Sales.
  • Responsible for following SOX controls and guidelines as established by Nuance.
  • Must work effectively with customers requiring excellent interpersonal skills as applicable to assignment

Number of Years of Work Experience: 2 years prior collections experience – related industry a plus


Required Skills: 

  • Must have 2  years prior collection experience
  • Must be able to work in a very dynamic and changing environment
  • Must be goal oriented with ability to prioritize tasks
  • Ability to pursue task with energy, drive, and a need to finish especially in the face of resistance or setbacks
  • Strong interpersonal skills with ability to present concisely and descriptively in both oral and written format to all levels of management

Preferred Skills:

  • Understanding ERP systems with Oracle Financial Software experience being highly desirable
  • Basic to Intermediate quantitative, analytical, and spreadsheet skills
  • Dedicated and experienced in meeting the expectations and requirements of multiple internal and external customers; establishes and maintains effective relationships with customers and co-process owners with ability to gain and maintain their trust and respect

Education: High School Diploma

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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