Nuance

Principal DevOps Engineer CLU

US-MA-Burlington
Job ID
1-34915
Category
Research & Development - Software Development or Programming
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

 

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

 

Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

 

Join our Mobile team…intelligent systems now ready for the road. We are passionate about developing intelligent interfaces that enable people to talk to their cars, phones, devices, and other smart “things”.

 

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

 

Join our Imaging team…greater document flexibility for more personal productivity.  We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.

Job Summary

The DevOps organization at Nuance Healthcare is the cornerstone of the SaaS initiative, driving deployment excellence and product quality through a software-defined approach to operations and infrastructure.  We are looking for an individual with a passion for both development and infrastructure, who dreams of programmatically controlling the full stack needed to run high quality SaaS products.  
  The Principal DevOps engineer will be part of a dynamic team, collaborating with the R&D organization to build out a release pipeline for their products and services.  The DevOps engineer will be participating by helping to ensure the infrastructure portion of the service stack has an SDLC and that the processes and environments force quality and correctness into the dev/test cycles prioritizing service Availability, Performance, Capacity, Security and Compliance.
  The successful candidate will be recognized as a powerful voice in the devops/infrastructure-as-code domain, able to articulate deep and broad knowledge in a SaaS environment.   You will take complete ownership of issues and of the success  of your customers and peers in the build and support of this internal PaaS offering



Responsibilities: 

  • Demonstrate unusually high levels of ownership, accountability and follow-through.
  • Drive architectural evaluations including requirements gathering and POCs for technology within the platform space such as caching layers, application servers, data repositories and more.
  • Participate in and strongly contribute to architectural reviews and discussions of test/release process. Provide unwavering support & collaboration for the software/qa engineers on SaaS projects. 
  • Ensure that new and existing products sport automated deployment, and remote execution-based remediation scripts which can be handed off to 24x7 NOC organizations. 
  • Participate in the testing of functionality, operability, deployment, and performance for application or infrastructure changes.
  • Evangelize SDLC processes for infrastructure change.
  • Participate in tool authoring, integration and extension via REST or SOAP.
  • Drive, define and deploy system monitoring with threshholds and actionable alerts.
  • Mentor junior engineers and those to whom SDLC over Infrastructure is still unknown

Qualifications: 

 

Number of Years of Work Experience: 8+

 

Required Skills:

  • Ability to author documentation and runlists.
  • 4+ years of Linux or Windows administration and/or expert knowledge.
  • 4+ years of experience in a SaaS environment
  • Strong opinions on monitoring and management for the full stack.
  • Strong deductive and analytic capabilities which demonstrably lead to fast resolution and subsequent proactive action.
  • An infrastructure expertise: network, database, operating systems ( Windows and Linux highly preferred ) or storage . PLUS – automation skills: Perl, Python, Ruby or OO Perl.
  • Experience with Agile, Scrum and DevOps concepts.
  • Ability to explain and evangelize cloud computing best practices.
  • Configuration Mgmt or Orchestration with Ansible, SaltStack, Puppet or Chef required.
  • Experience with Azure or AWS a big plus.
  • Experience with software build and release engineering a plus.
  • Speak and write unusually well. You understand that the quality of your communication is a top priority.
  • Proactive, Proactive, Proactive.

Education: Bachelor's Degree

 

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

 

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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