Director, Business Operations

Job ID
Professional Services - Systems Engineering
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.


Join our Mobile team…intelligent systems now ready for the road. We are passionate about developing intelligent interfaces that enable people to talk to their cars, phones, devices, and other smart “things”.


Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.


Join our Imaging team…greater document flexibility for more personal productivity.  We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.

Job Summary

The Director, Business Operations at Nuance Healthcare is a critical leader in delivering Program Management (PMO) and Financial Management for the Healthcare Cloud Hosting Services organization (HCHS).   This group is delivering complex technology infrastructure programs/projects to meet the substantial growth of the business, most of which is currently in Azure or in the process of being migrated to Azure. This role is critical to aligning the HCHS organization with R&D to provide software development lifecycle infrastructure and operations excellence.  Partner with Corporate Finance, Procurement, Healthcare PMO, development and product management teams to ensure a robust business operation from proof of concept projects, to development to production.  Build, grow and manage a team of distributed program managers and business analyst to help set and market the operational strategy and foster a culture to expand our existing Azure cloud footprint, as well as lead the migration of new products to the Azure or other cloud infrastructure.  Lead, continuously communicate the HCHS financial forecasting, program and budget status/progress.   

We are looking for someone who can implement program and financial governance and continually improve our Azure cloud-based and Nuance hosted infrastructure and processes, so we can maximize people resource capacity as well as command and control of our operational expenses.  As the Director, Business Operations this role will need a sound understanding of IT infrastructure and practical experience building out PMO to support large-scale and complex platforms. Additionally, as the Director, Business Operations you will bring a solid understanding of Program management and financial governance to help guide, market and operationalize our vision and strategy for scale and measurable efficiencies.

To be successful in this role this role you will have the knowledge and proven experience of IT Program Management, Financial Management in IT/Cloud area including budget and forecasting.    Re-enforce our team’s values and establish the development and production service and financial KPIs which drive our success. Additionally, this will be a dynamic role that thrives in a result driven culture that values innovation, leadership, and collaboration.




  • Be a trusted partner that Interfaces with the Corporate Finance, Procurement,  R&D/Product groups to understand the infrastructure needs associated with planning of new products and expansion of existing products.
  • Complex business operational problem-solving ability in a diverse and distributed R&D and Hosted Operations’ environments 
  • Understand, market, help prioritize and evangelize HCHS programs/projects to regularly drive the interface of R&D developers with engineers resulting in high levels of engagement and between the organizations with measurable status and outcomes.
  • Establish, maintain and continuous report out to both HCHS and all its stakeholders of programs HCHS is involved in – including status, risks, resource capacity and financial investments.
  • Oversee HCHS quarterly business review calendar, templates and metrics.
  • Continuously analyze, report out on HCHS costs per product in relation to each products revenue.  
  • For Public Cloud hosted products, lead monthly forecasting exercises with Dev Ops, R&D, Product Managements and Sales to increase accuracy and financial transparency.
  • Proven track record of strong program and financial management especially within IT or software companies.
  • Proven leadership, project management, and coaching skills
  • Experience of the Software Development Lifecycle
  • Help establish, market, and continuously measure SLAs for Infrastructure and Application Services and assures the SLAs are aligned to business expectations.
  • Responsible for strategy and planning for Infrastructure and Application Services teams and aligning team activities to the objectives of the department, regularly assessing progress.
  • Ensures the development and use of an effective preventive maintenance program – continuous eliminate opex waste for programs and services that can be eliminated or reduced.  
  • Contributes and enhances financial and operational policies and procedures for Infra and App Services
  • Hires, develops and manages a team of highly skilled managers, program managers and business analysts.
  • Enforces ITIL Services standards, procedures, documentation requirements and policies
  • Responsible for HCHS budget and forecasting accuracy.  Leading cross functional teams of HCHS , financial, R&D and Product management leadership to ensure continuous financial understanding and accuracy. 
  • Play a leadership role identifying opportunities for cost savings or operational efficiencies leveraging cloud technology and define business cases for migration where appropriate.


Education: • Bachelor's degree in Computer Science, Business Management a related field, or equivalent education required


Minimum years of work experience: 


  • 15+ years of progressive experience in large complex information systems, and/or Cloud Business, PMO or Financial services
  • 5+ years of IT or Software Financial Management, data center, server, and storage management
  • 7+ Years of experience in technical project management in a fast-paced, deadline-oriented environment
  • 5+ Years of experience in a management role


Required skills:


  • Experience in Performance optimization and management
  • Service delivery/operations, support experience
  • Excellent communication skills, both verbal and written, with strong technical, analytical, and operational / financial problem-solving skills
  • Able to work effectively under deadlines, independently, and within a collaborative team oriented environment using sound judgment in decision-making
  • Organized and detail-oriented, able to work well under deadlines in a changing environment; able to prioritize and perform multiple tasks effectively and concurrently.
  • Strong negotiation skills with the ability to effectively resolve conflicts and the ability to manage multiple priorities from internal customers required.
  • Able to interface with all functions at all levels within the organization; able to coordinate cross-functional teams.
  • Able to travel as needed.


Additional Information

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: . If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.


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