Senior Manager Implementation

Job ID
Professional Services - Software Development or Programming
Pos. Type
Full Time

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.


Join our Mobile team…intelligent systems now ready for the road. We are passionate about developing intelligent interfaces that enable people to talk to their cars, phones, devices, and other smart “things”.


Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.


Join our Imaging team…greater document flexibility for more personal productivity.  We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.

Job Summary

Direct management of Project Managers on CAPD team. Currently this is a team of 3 with expectation of growth as pipeline expands in next few years. Standardization of processes and roll out of enterprise project management program


Provide leadership for and oversee the execution and completion of CAPD implementation projects in the professional services arena
•Maintain staff productivity and manage revenue expectations including budgeting, forecast projections, milestone tracking, staff billable and non-billable time management between client and Nuance
•Monitor project completion from initiation through delivery to meet revenue and cost projections, interfacing with external customers and field-based employees on technical matters as needed
•Act as single point of coordination for all program-level initiatives
•Develop and maintain client relationships necessary for balancing client satisfaction and company business development interests
•Identify and communicate sales opportunities, both product, training and consulting, within existing client base and prospects
•Assist Account Executives with sales process providing content input on contract proposals for HIM implementation services
•Provide one-on-one coaching session with direct reports on a weekly basis and with skip-level employees on a quarterly or more frequent basis to ensure company and team goals are on-track
•Review, monitor and approve staff time sheets, expense reports and other business tracking metrics as required by corporate protocol
•Manage personnel issues as they arise including both corrective action and commendations


Education: Bachelor’s Degree in relevant field preferred or combination of equivalent of education and experience


Minimum years of work experience: Minimum 10 years of experience in Health Care related field


Required skills: 

•Experience managing people and projects
•Ability to use a laptop PC, MS software applications including Project and other various software applications as required.
•Ability to write business correspondence, software and procedural documentation
•Ability to verbally respond to inquiries, questions or problems from clients
•Excellent writing, editing, interpersonal and communications skills
•Professional appearance and presentation required
•Demonstrated ability to exercise solid judgment and discretion in handling and disseminating information
•Ability to lead multiple  and complex projects with rapidly changing priorities and deadlines
•Excellent time management, decision-making, and organization skills
•Excellent interpersonal skills to lead a team project and serve as a liaison with customers
•Excellent problem solving skills
•Expert knowledge of organization's products and application areas
•Able to serve effectively as liaison between company and customers
•Ability to travel nationally for staff development and business development opportunities as needed


Preferred skills: Proficient with multiple Nuance product lines or major module and excellent knowledge of client HIS application and its various components

Additional Information

Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: . If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.


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