Nuance

Speech Scientist

UK-Twickenham
Job ID
1-34998
Category
Professional Services - Software Development or Programming
Pos. Type
Temporary

Company Overview

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

 

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

 

Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

Job Summary

Primarily you will be responsible for planning and delivery of Speech Science tasks for UK clients, with a strong focus on UK Government work. Also, oversight of some UK work, where this is delivered by other Speech Science colleagues.

 

Most of our UK clients are household names, handling tens of millions of automated telephone conversations each year, so quality is very important to us. We would expect the successful candidate to work very closely with our Design and Technical teams to deliver truly excellent solutions, and to continue to develop professionally through becoming an active part of Nuance’s Speech Science community across the EMEA region, and globally.

 

Responsibilities: 

  • Delivery and/or co-ordination of all UK Speech Science tasks, for example design/implementation of statistical recognition grammars, evaluation and KPI analysis
  • Working with User Interface designers to optimize customer experience through intelligent/pragmatic design choices, and optimal use of underlying speech technologies
  • Support business-as-usual speech-related tasks for UK Government departments and companies
  • Occasional sales support input for Speech Science-specific queries for UK customers
  • Input to effort estimation for Speech Science elements of new UK projects 

 

Required Skills: 

  • Passionate about analyzing data to solve problems and improve systems
  • Excited about working with customers - both internal and external - to optimize systems for their unique requirements, and ability to apply empirical data to generate smart solutions
  • Excellent written and oral communications skills, and the ability to work well as part of a project team
  • Programming experience, preferably with a scripting language such as Python or Perl
  • Self-starter and capable of fulfilling multiple project commitments concurrently
  • Ability to scope work, taking into account technical, business and timeframe constraints
  • Motivated to learn and acquire new technical skills
  • Dynamic personality and flexible attitude
  • Must be able/willing to obtain SC-level Security Clearance (Nuance will arrange)
  • Office-based in Twickenham, West London, with occasional travel to UK client sites 

Preferred Skills: 

  • Coursework or previous work experience in human computer interaction, usability studies, statistics, pattern recognition, machine learning, linguistics, speech perception, speech recognition or signal processing
  • Comfortable with command-line interfaces and shell scripting
  • Strong programming skills in any of: Python, Perl, Java, SQL and ECMAScript/JavaScript
  • Proficiency with MS Office, specifically Excel, Word, and PowerPoint
  • Experience with audio processing software, such as audacity, sox or wavesurfer
  • A background in Data Science and statistical analysis,
  • Speech recognition knowledge, understanding of speech recognition algorithms
  • Familiarity with IVR and ASR platforms and APIs   

Education: Relevant Master’s/Bachelor’s Degree or Doctorate in one or more of: Computer Science, Cognitive Science, Computational Linguistics, Engineering, Physics, Mathematics, or a related field

  

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