At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
Reporting to the Senior Manager of Sales Engineering, the Sales Engineer works directly with Nuance’s sales team to discover customer business needs, develop possible sales scenarios, and help convince prospects and existing customers/partners of the value of our products and services.
The Sales Engineer uses their consulting skills during pre-sales to develop and advocate a solution to deliver positive business outcomes for the customer. Pre-sales involvement also includes contributing to and/or making presentations or conducting product demonstrations, as well as developing solution proposals, building archtecture diagrams, ROI cases and creating statements of work. After the sale, the Sales Engineer may continue consulting with the customer to identify the client’s changing needs and provide specifications for product upgrades and/or expanded service agreements.
SE Team Goals -
• Efficiency: Getting better at what we do: process, tools and skills.
• Knowledge: Becoming masters of our key products so that we can demo products and handle most technical questions.
• Sales Collaboration: Partnering with account reps to achieve corporate sales targets.
• Trusted Advisor: Developing a trust relationship with our customers, partners, and co-workers.
SE Mission Statement -
Work with customers, partners and peers to creatively solve business problems with innovative solutions using Nuance’s intelligent products and services. Remain at the forefront of technology by continuously improving our methods and skills.
SE Vision -
To innovate and guide so that we simplify and enhance people's lives.
Principal duties and responsibilities:
Education: Bachelor's degree
Minimum years of work experience: 12 Years
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.