• Diagnostic Technical Implementation Engineer

    Location US-Remote
    Job ID
    Information Technology - All Openings
    Pos. Type
    Full Time
  • Company Overview

    At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


    Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


    Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily, so they can focus their attention on their patients.

    Job Summary

    The PowerScribe 360 Implementation Engineer will be responsible for the successful end-to-end technical implementation and productive use of PowerScribe 360 at end customer locations. The ideal candidate for this role has a strong background in the design and implementation of integrated systems in a Radiology environment. Seeking a strong team player, with critical/analytical thinking, outstanding communication and customer service skills, with the ability to lead implementation projects and stay on task when working independently


    Principal Duties and Responsibilities


    • Technical implementation planning and execution of all Diagnostic product(s), primarily focused on Primordial solutions, but not limited to PowerScribe 360 conversions, installations, and major/minor software upgrades
      • System architectural and workflow design
      • Component specification
      • Environmental requirements/prerequisites
      • Software installation, configuration, and validation
      • Post-implementation system audits and corrective actions as necessary
    • Maintains technical implementation project documentation
      • Scope/statement of work
      • Project plan
      • Systems/network diagrams
    • Must be capable of establishing and documenting implementation processes and procedures; producing high quality technical documentation to be included within the customer account record to support implementation and post-implementation activities.
    • Sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most implementation related inquiries independently.
    • Serve as an escalation point for difficult problems and complex inquiries. Collaborates with Support colleagues and Engineering teams to resolve critical and/or complex implementation and post-implementation problems in a timely manner.
    • Facilitate customer conference calls and manage the resolution of critical implementation and post-implementation issues.
    • Provide advanced post-implementation technical support via telephone, email and customer site visits to external and internal customers to ensure timely response to queries, resolution of problems, and reporting/escalation of unresolved issues.
    • Act as cross functional program team representative; gathering and disseminating information to and from product development and engineering teams.
    • Availability for 24x7x365 staffing assignments and frequent customer site visits as required.
    • Other duties as assigned.
    • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for secure

    Required Knowledge, Skills and Abilities


    Number of Years of Work Experience:


    • Bachelor’s degree in Computer Science or related field from an accredited four year university.
    • 5-7 years of professional experience as a Network or Systems Architect/Engineer responsible for the implementation and maintenance of highly integrated systems
    • Must possess professional experience in the installation, configuration, management and performance monitoring of Microsoft Windows based applications and components

    Required Skills:


    • Technical competencies
      1. Windows proficient
      2. Network administration, routing, switching
      3. Server virtualization and clustering
      4. Network Security, Active Directory
      5. SQL scripting, MSI, push technologies
    • Strong written and verbal communication skills

    Preferred Skills:

    • Experience with the implementation and support of Radiology Information Systems (RIS) and/or Picture Archiving and Communications Systems (PACS); highly desirable.
    • Experience with PowerScribe, RadWhere, and/or PowerScribe 360 a plus

    Education: Bachelor’s degree (IT /CS/related discipline)


    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


    Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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