At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
Summary: Reporting to the Customer Insights team, the Voice of the Customer Analyst II will be responsible for providing analyses to internal and external clients. This position analyzes both structured and unstructured data using a variety of techniques, from simple data aggregation to complex text mapping, or text analytics tools in order to extract insights from customer interactions. This position does not have direct reports.
Create and maintain project plans and manage workload across multiple concurrent projects/requests
Number of Years of Relevant Work Experience: 3+
Education: Bachelor's degree in business, marketing, linguistics/language(s), psychology, or related field preferred
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.