• Principal Salesforce Business Systems Analyst

    Location US-MA-Burlington
    Job ID
    Information Technology - All Openings
    Pos. Type
    Full Time
  • Company Overview

    At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

    Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

    The Nuance Global IT team is focused on supporting the company and employees with technical solutions and expertise that help the business run more efficiently, ensure security and data privacy, and support new IT infrastructure initiatives that drive innovation. Our team is composed of problem solvers with constant curiosity and different perspectives who love to collaborate to transform and rethink IT.

    Job Summary

    Join the Nuance IT Business Systems group and become part of a dynamic team whose responsibility is participating and facilitating the CRM (Salesforce) business analysis, process definition and solution design for projects. These projects continue to expand the Salesforce.com (SFDC) footprint at Nuance – covering Direct and Channel Sales processes, Marketing, Legal, Technical Support and Professional Services, as well as any ancillary reporting. You will work with key users from different business groups to understand current business processes and business requirements, identifying areas that have opportunity to be improved and/or streamlined, and designing CRM solutions that meet the business need and are in line with industry best practices. You will also lead the team in defining and maintaining the strategic CRM roadmap for the company. Ideal candidates are highly motivated, like to take initiative. These skills will enable them and team to thoroughly examine a business need and communicate results at a level consistent with the target audience.



    • Provide functional leadership and best practices on the SFDC platform, including core SFDC Sales Cloud, Service Cloud, Communities, Apttus Contract Management, Apttus Quoting and Financial force. 
    • Partner with business stakeholders to understand their business processes, prioritize information needs, and translate business requirements into systems solutions.
    • Document As-Is business processes,  business requirements and solution designs for Salesforce platform
    • Consult with business and IT partners to strategize, plan and implement needed projects within designated time and budget constraints.
    • Lead the functional design of software solutions for projects, enhancement requests.
    • Research implementation alternatives and provide design recommendations to both user community and technical team.
    • Coordinate with development team and group manager throughout development lifecycle to ensure requirements are developed and delivered to specification.
    • Assist with project management, planning and coordination activities.
    • Exhibit flexibility in handling multiple tasks in this fast paced IT environment.
    • Mentoring more junior team members in business analysis and Salesforce.com best practices




    Number of Years of Work Experience: 7+ years of experience in Business Analysis, Systems Design and Implementation


    Required Skills:

    • Experience as Functional team lead on major SFDC, including experience facilitating analysis and design working sessions with business representatives.
    • Experience on projects that included defining significant business process changes
    • Significant experience eliciting software requirements from cross-functional stakeholders and transforming them into functional specifications and system solutions.
    • Ability to work in a cross-functional team environment within the Business System’s group as well as other groups within the IT organization.
    • Proven track record of delivering SFDC and other Business Systems projects
    • Excellent oral and written communication skills.
    • Understanding of Sales Cloud, Service Cloud, Salesforce Portal/Communities, Marketing and knowledge in several AppExchange packages


    Preferred Skills:

    • Thorough understanding of software development lifecycle.
    • Experience working with Sales, Marketing, Services, Finance, HR, Organizations a plus
    • The following Salesforce certifications are desired: Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant


    Education: Bachelor's degree

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


    Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.


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