At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
Be the voice of the customer and resolve customer support inquiries and issues with urgency and attention to service. The principal Customer Support Engineer will mentor others in the team and ensure that customer production support requests are triaged, researched, managed and handled appropriately and within SLAs and targets.
Education: Degree in Computer Science, or Information Technology discipline with 5 years of progression in a technical role or, The equivalent of 7 or more years work experience in a highly technical customer support role with a strong demonstrated ability to leverage technical knowledge in a customer facing services organization.
Minimum years of work experience: 5+ years work experience
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.