At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
Summary: Nuance operates a 24x7 Network Operations Centre which monitors the end to end solution provided to our customers.
The Tier 3 Engineer takes 24x7 escalations from the Enterprise NOC and provides in-depth incident investigation and impact analysis. Engineers also work on tool development and operational projects while coordinating and interacting closely with various escalation points include Systems Administrators, Network Engineers, Database Administrators, and DevOps Engineers.
In addition to escalation support, the Tier3 team provides platform consultation services for our partners in Professional Services and other Operations teams.
Number of Years of Work Experience: 8
Education: Bachelor's degree in computer science or related field preferred
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.