• Senior Program Designer

    Location US-Remote | US-CA-Agoura Hills
    Job ID
    Customer Service / Support - All Openings
    Pos. Type
    Full Time
  • Company Overview

    At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


    Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


    Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

    Job Summary

    Summary: The Senior Program Designer plays a critical role within the PMO group, serving as a strategic advisor and Nuance Solutions expert to the company’s new customers. Reporting to the Program Design Manager, you will partner with the client from contract signature to program launch working to design the solution architecture and strategy behind the program.



    • Partner with the client and sales team to assist in providing structure for the launch process and objectives for each project
    • Lead requirements-gathering sessions with client teams, including C-levels and VP-levels
    • Build strategic vision for each programs design and provide leadership to cross-functional launch teams, internal & external stakeholders including project managers, graphic designers, deployment engineers, QA professionals, operations, and client teams to deliver the solution architecture/design
    • Perform in depth user experience analysis of the client site and provide actionable next steps to solving identified issues
    • Conduct web analytics analysis of the clients site metrics and operational insights to understand user behavior and operational areas of opportunity
    • Present analytics findings, user experience insights, and solution design business strategy to the client 
    • Using analytical insights to help other departments troubleshoot technical problems post-launch
    • Prove out and challenge existing best practices and assist in documenting proven findings, approaches, and strategies
    • Identify needs and opportunities for additional Nuance services and optimization opportunities
    • Identify and execute on areas of opportunity within the company to continually work to improve processes and documentation
    • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for secure


    Number of Years of Work Experience:  5+ years of managing the successful delivery of projects or maintaining projects (solution architecture, eCommerce, software implementations, program design, business analyst


    Required Skills:

    • 5+ years' experience within eCommerce realm preferably in a analytics or PM role
    • Ideal candidate must be self-motivated, positive, and have a strong drive for continual efficiency improvement
    • Strong leadership, communication, and problem solving skills
    • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
    • Demonstrated experience in stakeholder management, building partnerships and managing and interacting with clients and internal stakeholders of different levels
    • Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports
    • Experience and familiarity of our products and line of business is a plus
    • Ability to travel up to 5%
    • Team oriented individual
    • Strong project management ability

    Preferred Skills: A 4-year college degree is required, preferably a degree in business, finance, statistics, analytics or marketing or six years of relevant experience may be substituted for the 4-year college degree.


    Education: Experience with technology consulting, eCommerce, project management, and/or Web Analytics is highly preferred. 


    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


    Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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