At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
Summary: The Digital Program Manager will be responsible for helping Bank of America maximize the use of our software and services and enable the client to achieve their business objectives; inclusive of launch of dark BUs, new product launches, growth across Service and Sales business entities and more. This individual will take on the role of client relationship manager, serve as a general technical consultant, as well as agent and software operations SME.
This position will be tactically focused on ensuring delivery of client services and performing general support as needed by client. The Digital Program Manager will work to understand our clients’ business, technical, and reporting requirements and to ensure that the solutions and services provided by Nuance meets the client’s objectives as well as Nuance’s contractual obligations. The position reports to the Sr Program Manager, Digital Program Optimization North America.
Number of Years of Work Experience: 5
Education: A 4-year college degree is required, preferably a degree in business or seven years of relevant experience may be substituted for the 4-year college degree
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.