• Senior Principal Infrastructure Engineer

    Location US-MA-Burlington
    Job ID
    1-35958
    Category
    Information Technology - All Openings
    Pos. Type
    Full Time
  • Company Overview

    The Company

    Nuance Communications (Nasdaq: NUAN / www.nuance.com) is a pioneer and market leader in cognitive and conversational technologies for organizations around the world. Since 2001, Nuance has delivered voice, natural language understanding and AI innovations that simplify how people interact with the machines and devices around them.

     

    The company develops customized conversational and AI innovations that understand, analyze, and respond to human language in natural and intuitive ways – from connected cars and intelligent virtual agents to AI-powered healthcare solutions that improve patient care. These solutions bring intelligence to work and life, transforming the way people experience technology through solutions that improve productivity and amplify human intelligence.

     

    Nuance works with thousands of companies – in global industries that include healthcare, telecommunications, automotive, financial services, and retail – to create stronger relationships and better experiences for their customers and workforce. The Company offers deep vertical market expertise and scalable, independent technologies and platforms, and professional services. An unwavering commitment to its customers has helped Nuance earn trusted relationships with many of the world’s most respected companies including Audi, BMW, Bank of America, Banma, Barclays, Cerner, Cleveland Clinic, Comcast, Citi, Daimler Mercedes-Benz, Epic, Ford, HSBC, Mayo Clinic, Telefonica, Toyota, UPMC, Verizon, and Vodafone.

     

    Nuance is an organization steeped in research and development. With more than 1,800 researchers, scientists, developers and engineers; an annual R&D budget exceeding $300 million; and, a strong IP portfolio, the company is dedicated to continually refining its technologies and advancing its solutions to best meet customers’ diverse and changing needs. Nuance innovations include speech recognition, natural language understanding, machine leading, semantic processing, analytics, biometrics, optical character recognition, and dialog and information management.

     

    The company is headquartered in Burlington, MA and employs approximately 15,000 individuals in 45 operating locations and has a sales presence in more than 75 countries. In its fiscal year 2017, the company’s revenue is estimated to exceed $2 billion to complement strong margin profiles and cash flow from operations.

     

    Nuance Businesses

    Nuance delivers its solutions through four core business segments:

     

    Nuance Healthcare builds intelligent solutions that support a more natural and insightful approach to clinical documentation across the care continuum, allowing physicians to spend more time caring for their patients and less time on administrative rework. Nuance healthcare’s solutions capture documentation and deliver real-time intelligence at the point of decision making resulting in greater accuracy, saved time, and appropriate financial reimbursement. With deep partner integrations across the healthcare ecosystem and decades of clinical expertise, Nuance healthcare provides a more complete and accurate view of patient care to improve the clinical and financial outcomes for more than 500,000 clinicians in 10,000 healthcare organizations worldwide.

     

    Nuance Enterprise is focused on reinventing the relationship between businesses and consumers through intelligent customer service and engagement solutions powered by AI. These solutions are differentiated by speech, voice biometrics, virtual assistant and cognitive technologies that enable cross-channel customer service for IVR, mobile and web, inbound and outbound models, and are supported by the design and development skills of a global professional services team. This business serves Fortune 2500 companies across the globe with a mix of direct and channel partner selling models.

     

    Nuance Mobile is focused on developing cognitive and conversational AI solutions that give automakers and service providers the ability to amplify the intelligence of connected cars, smart homes and subscriber engagement. Unparalleled offerings in voice, AI, and text-input solutions can understand what is said intelligently analyze the right data, and respond with outcomes and digital experiences that make life and work more productive – behind the wheel, in the home and on-the-go. Nuance’s deep market expertise provides the ability to deliver fully-customizable solutions that are powerful and proven.

     

    Nuance Imaging builds OCR and document workflow solutions that help people work faster and smarter. Focused on addressing key industry trends, such as document security, regulatory compliance, and cost-effective integrated print and capture management solutions, this business is developing the next generation of secure, context-aware document management technologies that can identify and understand content, and automatically route and adjust permissions accordingly.

     

    The Nuance Global IT team is focused on supporting the company and employees with technical solutions and expertise that help the business run more efficiently, ensure security and data privacy, and support new IT infrastructure initiatives that drive innovation. Our team is composed of problem solvers with constant curiosity and different perspectives who love to collaborate to transform and rethink IT.

     

     

    Learn more at https://www.nuance.com/index.html.

    Job Summary

    The Position

    The Senior Principal Infrastructure Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. In addition, the position will support the implementation of 3rd party enterprise-wide privileged access management and support messaging solutions (Exchange, 0365, etc.), and certificates. While the position is primarily project-driven, candidate will resolve and appropriately complete assigned cases and change requests and act as an escalation for support issues.

     

    Responsibilities: 

    • Install, configure, and maintain Active Directory and third-party software utilities for systems within company operational guidelines.
    • Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Windows Systems, Active Directory, and related systems.
    • Create and maintain system and operational documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
    • Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
    • Manage customer satisfaction through effectively communicating and managing customer expectations
    • Own Root Cause Analysis and Problem Management for corporate Identity Management environment.
    • Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
    • Serves as the first line of escalation support for domain technology issues that cannot be resolved by tier-one and tier-two server support.
    • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for secure.
    • Mentor/Influence less senior engineers

     

    Qualifications:

    • 10+ years of experience, with 5 years in a senior level infrastructure role
    • Proven experience in a large, diverse multi-national company with a complex, matrix organizational model
    • Experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies.
    • Expert knowledge in administering Active Directory (AD) and GPO’s.
    • Expert knowledge of AD, ADFS, PKI in Windows Server 2012, Windows Server 2012 R2.
    • Expert knowledge of DNS, DHCP, WINS, DFS, in a Windows 2012 landscape.
    • Azure AD/PowerShell
    • Extensive experience with infrastructure and server theories, principles and concepts; application infrastructure and standards; networking fundamentals; Windows; Physical Server architecture; Virtualization Technologies (e.g. VMware) and LAN/WAN/Firewall/VPN network technologies.
    • Knowledge of Identity Management, Quest Active Roles Server (ARS) are preferable.
    • Team oriented, collaborative, diplomatic and flexible, with strong communication skills.
    • Continuous improvement mindset
    • Experience with BeyondTrust/privileged access management solutions preferred
    • Administration of Microsoft Messaging solutions (Exchange, Teams) preferred
    • BA/BS degree or equivalent experience

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

     

    Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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