Principal Beta Manager

At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

The Nuance Global IT team is focused on supporting the company and employees with technical solutions and expertise that help the business run more efficiently, ensure security and data privacy, and support new IT infrastructure initiatives that drive innovation. Our team is composed of problem solvers with constant curiosity and different perspectives who love to collaborate to transform and rethink IT.

The Principle Beta Manager is responsible for direct Customer engagement and end delivery of the Beta engagement. Other critical functions include Beta project plan development and execution, Client management and governance, issue escalation and tracking (internal and external), ensuring client success and achieving client references.

Responsibilities: 

The Principle Beta managers skills will include:

 Tight integration with internal teams: Product Management, Dev, Pro Services, and Support

Client product delivery / consulting experience

Project management experience

Project management skills -keeping all stakeholders level set

Issue escalation and resolution tracking.

Background in healthcare process and HIT experience

Presentation development and communications skills

Experience making presentations and providing communication to senior level executives

Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for secure.

Number of Years of Work Experience: 3-8 years in IT or Technical Sales Support – Preferably in the Clinical Healthcare field

Required Skills: 

Demonstrated record of healthcare application rollout coupled with proven project management skills; Proven track record supporting and working with Sales, Product Management, Development, and Technical Support teams; Outstanding communication, presentation and interpersonal skills; familiarity with, Web Applications, familiarity with HL-7 interfaces; Experience with Virtual Desktop hosted applications; ability to work independently and creatively with minimal supervision

Preferred Skills: 

Healthcare IT experience, knowledge of: hospital IT environments; Project Management skills, Excellent written and presentation skills; Healthcare application rollout and introduction experience; Ability to manage multiple critical projects; previous experience/knowledge working with product management, support, professional services, and development teams a plus.

Education: BS in IT or healthcare related degree preferred.

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.