• Junior Inside Sales Representative

    Location US-FL-Sunrise
    Job ID
    1-36163
    Category
    Customer Service / Support - All Openings
    Pos. Type
    Full Time
  • Company Overview

    At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

     

    Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

     

    Join our Imaging team…greater document flexibility for more personal productivity.  We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.

    Job Summary

    Summary: Reporting to the Supervisor of Support Renewals, the Renewals Representative will work directly with Nuance customers, both direct end users and partners, to ensure that their Contract Renewals are ordered prior to contract expiry, through a mix of proactive and reactive processes.


    The employee will serve as primary representative to assigned customers on all renewal matters. Employee will manage delivery of quotations and will pursue renewal opportunities to closure (win/loss outcome). Employee will also conduct regular follow up with customers regarding specific book of business and manage an accurate quarterly forecast for the assigned business. Employee will also work strategically to reinstate expired customers as well as to explore upcoming renewals throughout the year. Employee will also assist in Quarterly Business Reviews and will manage distribution of proactive quotes and metrics as deemed necessary.


    The employee will also assist with research and quarterly projects as assigned by leadership.

     

    Responsibilities:

    • Achieve/exceed quarterly and yearly quota
    • Delivery of Support Renewal Quotes, proactively or in response to a customer request.
    • Effectively sell Support renewals to assigned partners/territory.
    • Aggressively manage partner opportunities resulting in order of renewal offer. 
    • Manage pipeline with probability of closure along with expected timeline of order.
    • Responding to customer inquiries about existing support coverage and future contract expiry timeframes.
    • Work with Partners to develop processes for the proactive renewal of support contracts to increase overall renewal rates with each partner and for specific lines of business.
    • Create and manage proactive quotes according to guidelines set for the business. 
    • Staging of renewal orders when necessary. 
    • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for security

    Qualifications

    Number of Years of Work Experience: -2

     

    Required Skills:

    • Strong Customer Contact / Customer Relationship Building background experience
    • Solid Sales Acumen
    • Strong written and verbal skills essential
    • Track history of meeting/exceeding quotas
    • High level of attention to detail
    • Proficiency in Excel

    Preferred Skills:

    • Customer service background
    • Software or Prior Renewal sales experience
    • Knowledge of Oracle preferred
    • Background in Quoting/Ordering with customer contact

    Education: College Degree or strong commercial experience in a similar role

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

     

    Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.

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