• Sr Account Manager, Inside Sales

    Location US-MA-Burlington
    Job ID
    Sales - All Openings
    Pos. Type
    Full Time
  • Company Overview

    Nuance is seeking a Senior Account Manager (Inside Sales,) to sell Enterprise Maintenance & Support Renewals (Technical Support) to key partners & customers in the Nuance customer base. The Senior Account Manager will be responsible for over $10 Million US Dollars in Technical Support Revenue from assigned accounts. The accounts are clearly defined, and the revenue targets are highly achievable and, for the right person, over achievable.


    At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


    Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


    Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

    Job Summary

    The Sr Account Manager for  Maintenance & Support  Renewals  is a sales role.  The Account Manager will sell approximately $16 Million US Dollars in annual M&S contracts.  They will manage the $7 Million USD annual M&S stream from Avaya, Nuance's largest partner in M&S contributions. 



    • Sell annual Maintenance & Support  Renewals through global partners like Genesys and Verizon, as well as top tier direct accounts.
    • Account Management (Inside Sales) role selling Maintenance & Support Renewals (Technical Support) to Nuance’s existing Install Base of customers & large partners.
    • The Account Manager has an assigned, named account base and is responsible for an individual (versus group) quota. The customer base comes from top industry partners and a broad customer base giving a unique access to a set of top tier “name brand” customers.
    • The quota is based on a highly predictable set of accounts with M&S amounts outlined in contract thus making quota highly achievable for the right person.
    • Utilize sales skills to identify and maintain key relationships within accounts and partner with Nuance Sales to facilitate M&S Renewals.
    • Develope a thorough understanding of licensing terms, M&S and Tech Support contract terms etc. and will be able to act in a consulting capacity to their customer by articulating key concepts and facts about how to work best with Nuance.
    • Support the negotiation of  M&S pricing and terms to maximize M&S Renewal fees.
    • Leverage excellent in-house tools to create quotes and manage pipeline,  deal progression, and forecasting.  



    • 3-5 years Inside Sales Experience
    • BA Degree
    • Sales of Technical Support Renewals, Software products, or related industry experience a plus
    • Bilingual-Fluent Spanish speaker a plus
    • Professionalism in all interactions
    • Comfort level with managing customer data
    • Enjoys working as part of a fun, happy team

    Additional Information

    Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf . If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.


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