At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
As a Content Designer, you will own and influence the design of AI chat bot solutions with Fortune 100 companies, designing the user experience for web/mobile-based virtual assistants (VAs). You will work on a multi-disciplinary team of colleagues and domain experts to discover user requirements, match these needs against customer goals, and build and optimize VAs from the ground up. Among other activities, you will validate functionality choices, design intuitive and adaptive dialog flows, build dialogs, anticipate user responses, and define and optimize grammars. You will use proprietary platforms to build, design, and test VAs. Content Designers are expected to lead projects alongside a Project Manager and must be comfortable guiding the internal and client teams to the best outcome. You will need to learn about user populations and work effectively with customers on each engagement, while simultaneously working toward the customer's financial goals and remaining the authority on best practices in user-centered design.
Principal duties and responsibilities:
Education: BA / BS or equivalent experience in human factors engineering, product interface design, linguistics, cognitive science, experimental psychology, technical writing, or a related field
Minimum years of work experience: 3-5 years of relevant experience