• Service Quality Engineer

    Location US-Agoura Hills
    Job ID
    Professional Services - Systems Engineering
    Pos. Type
    Full Time
  • Company Overview

    At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


    Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


    Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

    Job Summary


    The Service Quality Engineer is responsible for developing and the execution of test plans plus participation in deploying accessibility functionality for inviting clients. Technology areas include XML/XSD, web client (JavaScript and accessibility), MySQL, and Linux.


    Principal duties and responsibilities:

    • Participate in Functionality review to write new feature test-cases
    • Execute manual test-cases or run automated tools to validate new functionalities
    • Report observed anomalies in defect tracking tool (Jira) and validate code fixes
    • Run automated testing tools to regress and stress each release of the codes
    • Accomplish manual regression testing
    • Participate in post release Functionality review (abbreviated set of tests immediately following a release)
    • Coordinate cross training and knowledge transfer of new feature functionalities

    Education: Bachelor's Degree preferred or equivalent experience


    Minimum years of work experience: 3-5 Years


    Required skills:

    • 3-5 years of desktop and mobile web application testing experience preferably in an on-demand application environment. Work experience must be in Agile QA, from inception to release, for at least three projects with life cycles longer than three months
    • Experience testing with major browsers utilizing browsers’ built-in debugging tools or add-ons such as Fiddler, Firebug, plus FireEyes or similar tools for accessibility testing. Knowledge of browsers’ cookies, security & settings
    • In-depth knowledge of XML/XSD structure, HTML/DHTML, JavaScript, CSS, JSP
    • Understanding of common web protocols (HTTP, HTTPS, and FTP) and Basic knowledge of Linux CLI commands
    • Must have a clear understanding of basic QA principles and methodology in SDLC and be able to apply this understanding directly to concrete QA problems
    • Excellent oral and written communication skills; Proven ability to quickly learn and implement new technologies

    Preferred skills:

    • Git, Stash, and Bamboo familiarity - or other source control tools Flash,
    • Prior testing of applications that use Java, application servers, RDBMS systems and Linux
    • Knowledge of MySQL language
    • Localization/internationalization test experience
    • Automated Testing Tools experience and ability to manage and update automated test-cases
    • Some development experience a plus

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  


    Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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