At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
Senior Technical Lead – Client Facing
We deliver multichannel virtual assistants for web, mobile and messaging channels. Our chatbots serve our client’s customers by simplifying their digital journey across all customer needs, whether in the web channel helping users to understand their bill, or in the mobile channel assisting with completing a banking transaction.
In this role you will be part of a project team customizing the products delivered by our R&D team and delivering them to our clients.
You will be directly responsible for customizing our web and mobile user interface SDKs to align with the needs of the customer, writing specifications for web chat windows and mobile interfaces and developing these interfaces based on designs developed by both Nuance and our clients. You will be responsible for writing the code allowing our virtual assistants to connect with external backend systems, pulling data from customer databases to make our virtual assistants smarter, integrating with live chat to allow a smooth transition to human assistance and integrating with knowledge systems to allow the virtual assistant to provide a broader range of solutions.
Your skills & experience
Number of Years of Work Experience: 5+
Education: Relevant BA or equivalent / BS or MS in Computer Science, Engineering, Mathematics, or related field
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.